Patient Services Coordinator
Patient Services Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Under the direction of the Director of Patient Services & Financial Assistance the Patient Services Coordinator is responsible for providing exemplary customer service patient registration & documentation appointment scheduling and patient flow collection of daily cash and audit procedures opening and closing the receptionist station daily including Saturdays as required. The Patient Services Coordinator is responsible for the completion of various billing services.
Representative Duties:
Provide excellent customer service
- Greet each client with a smile and welcoming professional manner
- Answer each phone call in a cheerful and professional manner
- Log information on calls received where required and maintains detailed and accurate records
- Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)
- Schedule appointments according to established procedure
- Refer unusual or difficult situations to supervisor
- At all times maintain patient confidentiality speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
- Be discrete when obtaining sensitive information from clients
- Establish and maintain effective working relationships with coworkers supervisors and the general public
- Perform reception duties in an efficient professional and courteous manner
Accurately perform registration process for new and existing patients
- Accurately register and enter new patient demographic data and insurance information in the system
- Verify existing patients demographic data and insurance information at each visit accurately record and enter any changes received
- Collect copayments and agreed fees at checkin
Collection of daily cash and audit procedures
- Collect client payments and record in a timely and accurate manner
- Verify all transactions at the end of the day and report all discrepancies
- Run daily reports in a timely manner and according to written guidelines
Performs other related job duties as required
- Minimum of high school graduate or equivalent.
- Computer experience
- Willingness to work with a diverse patient population including gay men lesbians seniors students and others
- Calm patient flexible and understanding manner
- Ability to work harmoniously and effectively with colleagues patients clients and vendors across the spectrum of diversity including but not limited to race ethnicity color gender identity sexual orientation age socioeconomic status national origin and immigrant status religious or spiritual identity disability (physical mental emotional and developmental) veteran status and/or limited English proficiency.
- Willingness to contribute towards Fenways efforts in becoming an antiracist organization and promoting a culture dedicated to ongoing development in service of humility equity diversity inclusion and belonging where differences are acknowledged and valued.
Preferred Qualifications:
- Successful customer service background
- Previous experience in healthcare or medical office administration
- Bilingual Spanish/English
- Knowledge of business procedures
- Experience working with an ethnically culturally and racially diverse work staff
We offer competitive salaries and for those who qualify an excellent benefits package; including comprehensive medical and dental insurance plans and a retirement plan with employer match. We also provide 11 paid holidays paid vacation and more.
LGBTQIA identified persons Black Indigenous and other people of color (BIPOC) and individuals from other historically underrepresented communities are strongly encouraged to apply.
Required Experience:
IC
Employment Type
Full-Time
