988 Crisis Counselor
988 Crisis Counselor
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Job Description
Job Description
Position Title: 988 Crisis Counselor
Type: FullTime 4Day Work Week)
Company: BH Link
Location: East Providence RI
Roles and Responsibilities:
- Working on site at the 988 Call Center in East Providence.
- Answering calls chats and texts coming into the 988 Crisis Call Center both through the 988 Lifeline and the 414LINK line.
- Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.
- Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
- Identifying best outcomes including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
- Providing callers with resource and referral options as applicable.
- Completing all required documentation and data collection in a timely fashion.
- Coordinating directly with members of the BH Link clinical team as appropriate.
- Coordinating with 911 dispatch and local municipalities as appropriate.
- Documenting incident reports as necessary notifying call center supervisors in the case of any critical incident.
- Attending required staff meetings and trainings.
Desired Skills:
- The ability to answer crisis calls chats and texts with empathy and composure.
- The capability of multitasking and transitioning between periods of low and high call/chat/text volume.
- Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.
- Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.
- The ability to effectively navigate digital platforms (the 988 answering platform resource databases electronic health records etc..
- Multilingual staff are highly encouraged to apply.
Qualifications:
- Minimum high school equivalency is required.
- 13 Years in the human services field preferred.
- Fluency in multiple languages preferred (and compensated).
Employment Type
Full-Time
