Front Office Specialist - Training Provided

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth checkin/out experience for patients.

SECTION 2: Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude greet patients promptly with a smile and thank them when they leave.
• Answer phones (both external and internal); assure prompt courteous service at all times.
• Practice urgency at all times with consideration to the patients time as well as doctors time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct paymentsaccording to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served

• Front Office Specialist will work with team members and patients of all ages races and genders.

SECTION 4: Education Licensure & Certification Requirements

• High School Diploma or GED

SECTION 5: Experience Requirements

• Industry related experience preferred.
• Favorable result on background check as required by state.

SECTION 6: Knowledge Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customerfocused with excellent written listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented professional attitude reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations outlined in policy
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service functional and team mate support
• Able to communicate effectively in English both verbally and in writing
• Ability for basic to intermediate problem solving including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel Word and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities:

• There are no supervisory responsibilities for this position.

SECTION 8: PHYSICAL DEMANDS:

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements

of Time

LBS

Physical Requirements

of Time

LBS

Bending

25

Vision close/distance

100

Carrying

25

25

Vision color vision

100

Climbing

5

Vision depth perception

100

Driving

10

Vision peripheral vision

100

Grasping

100

Vision ability to adjust focus

100

Hearing

100

Stooping

25

Lifting

10

25

Walking

75

Pulling

10

25

Writing/Typing

100

Pushing

10

25

Speaking

100

Reaching

50

Fine Motor Skills

100

Sitting

50

Use of Hands

100

Standing

50

Other (please describe)

Location: Work takes place in a normal office/clinical environment. At times travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus those needing to travel for work must have access to dependable transportation and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment:The equipment typically used in this position is a computer fax copier printer scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Oprometric equipment/devices per subspecialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application please contact. Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin and veteran or disability status.

Required Experience:

Unclear Seniority