Director Consumer Services

Labcorp is seeking a strategic and visionary leader for the Director Consumer Services Strategy role who will drive consumer strategy and shape earlystage ideas and capabilities within our Consumer Services division. This role will be instrumental in defining and developing innovative solutions translating business needs into actionable strategies and guiding a highperforming team to .

As the leader of this function you will be responsible for identifying new opportunities prioritizing strategic initiatives and fostering partnerships that enhance our consumer offerings. Your expertise in healthcare digital services and consumer products will be critical in building scalable solutions that align with market trends and business goals.

This is an exciting opportunity for a dynamic leader who thrives in an entrepreneurial environment is comfortable with ambiguity and can navigate a matrixed organization to drive meaningful impact. If you have a passion for healthcare innovation consumer engagement and business growth we invite you to join our team and help shape the future of consumer services at Labcorp.

Duties and Responsibilities:

Team Leadership

• Lead and inspire a highperforming team fostering a culture of innovation excellence and accountability (Direct or Matrixed team)
• Develop talent (Direct or Matrixed team)
• Identify and bring on talent as services and revenue grow

Enable Action

• Guide teams to solve new challenges through collaboration and leadership
• Build and maintain strong relationships with internal stakeholders to create synergies and make progress
• Make decisions once information and risks are understood
• Possess a curiosity to listen and understand perspectives within and outside of Labcorp to define strategies that benefit the company and team
• Effectively navigate the companys matrix management structure to promote efficient crossfunctional teamwork
• Make decisions that benefit both the Labcorp consumer business and Labcorp

Product & Services Strategy

• Analyze industry trends customer needs competitive threats and expansion opportunities.
• May prioritizes the digital new channel new test/products and earlystage capabilities roadmap based on the performance and feedback of the OnDemand products and services using data and insights to drive continuous improvement and customer satisfaction.
• Prioritizes the roadmap based on multiple factors including customer need market opportunity strategic rationale and ability to deliver.
• Identify additional growth opportunities to add to the Consumer business
• Regularly evaluates the competitive landscape to inform roadmap
• Stay abreast of the latest trends developments and best practices in the lab healthcare industries and digital services industries ensuring compliance with relevant regulations and standards

Partner and Ecosystem Strategy

• Deeply understands and stays abreast of the rapidly changing ecosystems (digital and healthcare) across different models and methods of deliver.
• Creatively solutions to build longlasting mutually beneficial partnerships across product marketing and technology

Minimum Education and Experience Required:

• At least 10 years of experience in the healthcare and consumer products industries with a proven track record of bringing new products services and strategic partnerships to market

Preferred Qualifications:

• Demonstrated experience in developing and executing strategic plans roadmaps and initiatives in a consumer and/or healthcare business with the ability to align and communicate the vision and goals across the organization
• Proven record of driving growth and scale in an earlystage business
• Experience defining leading and growing new capabilities and services inside of a large enterprise
• Comfortable with ambiguity defining opportunities with limited information and making informed decisions
• Experience in a consumer health business with a deep understanding of consumer behavior preferences and expectations in the rapidly changing healthcare space
• Extensive experience in managing P&L budget and financial operations with strong analytical and problemsolving skills
• Extensive experience in product development and management in a sciencedriven healthcare setting
• Familiarity with navigating and making progress in a larger matrixed organization
• Exceptional leadership and management skills with the ability to motivate coach and develop a diverse and talented team
• Excellent communication and interpersonal skills with the ability to build rapport and influence at all levels both internally and externally
• A passion for health and wellness and a commitment to deliver highquality and innovative solutions that enhance the lives of our consumers

Application Window: Open through 4/7/25

Pay Range: $140000 $180000/year plus yearly bonus

All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.

The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race religion color national origin gender (including pregnancy or other medical conditions/needs) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs or needs an accommodation please visit ouraccessibility siteor contact us atLabcorp Accessibility.

Formore information about how we collect and store your personal data please see ourPrivacy Statement.