Community Name:
Magnolia Grove
The Service Coordinator is responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical mental and psychosocial wellbeing.
Essential Functions Statement(s)
General:
- Assists and educates clients or residents and families to acquire and utilize community services which may be necessary to maintain a selfreliant lifestyle
- Acts as a liaison between community agencies service providers and clients or residents; seeking out new services and identifying lowcost providers and/or negotiating discounts
- Monitors the delivery of services to clients or residents to ensure they are appropriate timely and satisfactory
- Maintains a resource directory of available community services
- Maintain professional relationship with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary.
- Maintains resident files including but not limited to intake information assessment service referral and termination information quarterly review and followup human or civil rights violations and resident family and provider meeting or communication notes
- Quarterly Quality Service reviews and followup
- Submits all required reporting data within specified timeframes
- Networks with service providers to maintain necessary relationships and pursues avenues for additional services through private local state and federal sources
- This position may require some travel for conference trainings and other company events
- Performs all other duties as assigned or directed
UCH Engage Housing Service Coordinator:
- Promotes wellness activities for all residents including setting up onsite or mobile health care services and screenings and encourages residents to be proactive in meeting their own social psychological and physical needs
- Coordinates educational events for residents families and staff on available community resources (health care home and communitybased supports benefits programs and life skills programs) which will include information on any referral processes and eligibility requirements
- Assists residents in building informal support networks with other residents family members and friends
- Coordinates volunteer support programs with service organizations in the community
- All essential functions listed under the General essential functions
NaviGuide Community Service Coordinator:
- Assess client needs to establish individual service plan
- Act as family support system and provide any needed community resources for caregivers
- Ability to deliver home visits during inclement weather
- Maintain client family and provider meeting and communication notes
- Ability to commute daily for client home visits
- This position requires daily travel to client homes and community service providers as well as any trainings conferences and other company events
- All essential functions listed under the General essential functions
Competency Statement(s)
- Accountability Ability to accept responsibility and account for his/her actions.
- Analytical Skills Ability to use thinking and reasoning to solve a problem.Ability to analyze monitor and evaluate programs and services.
- Advocacy Skills Ability to intercede or provide support on behalf of another to accomplish a task.
- Assessment Skills Ability to synthesize information from residents and the housing community based on comprehensive multidimensional assessments.
- Communication Oral Ability to communicate effectively with others using the spoken word.
- Communication Written Ability to communicate in writing clearly and concisely.
- Customer Oriented Ability to take care of the customers needs while following company procedures. Provides excellent service to internal and external customers. Ability to establish culturally appropriate relationships.
- Detail Oriented Ability to pay attention to the minute details of a project or task.
- Goal Oriented Ability to focus on a goal and obtain a predetermined result.
- Honesty / Integrity Ability to be truthful and be seen as credible in the workplace.
- Initiative Ability to make decisions or take actions to solve a problem or reach a goal.
- Interpersonal Ability to get along well with a variety of personalities and individuals. Ability to communicate empathetically. Ability to help enhance residents motivation for change and cultivate hope while addressing ambivalence and barriers to change.
- Organized Possessing the trait of being organized or following a systematic method of performing a task.
Skills & Abilities
- Education: Bachelors Degree in social work preferred
- Experience: Two 2 or more years experience working with social service delivery to elderly population. Working knowledge of resources available in geographic location serving the community.
- Computer Skills: Must be able to proficiently operate a computer the Internet Microsoft Office other relevant software and basic office equipment
- Certifications & Licenses: Membership and familiarization with American Association of Service Coordinators helpful
- Other Requirements: Proven experience in service management or facilitation including organizing problemsolving and advocating; Must be able to read write understand and speak the English language; Must have strong interpersonal and communication skills; Must be able to work closely with residents family members legal representatives and housing community staff; Must function independently have a high level of flexibility and personal integrity; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC