Desktop Support Technician
Desktop Support Technician
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Closing Date: March 25 2025
Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people communities and land that we love.
Tecks two regional business units North America and Latin America oversee Tecks assets through all phases of safe sustainable development operation and closure. The business units are supported by enterprisewide functions that set strategic direction establish standards and provide governance as well as supporting the business through shared services centres of perfection and business partnering.
Reporting to the Team Lead End User Computing the Desktop Support Technician is responsible for delivering daytoday Site Support services at Tecks Vancouver office. This role provides Tier 2 support for internal company hardware and software along with occasional Tier 1 support. The technician will offer both facetoface and remote technical support for computers applications and related technology while collaborating with various business partners at the head office and across Tecks business divisions!
Develop your career with one of Canadas Top 100 Employers and join our team!
Responsibilities
- Be a courageous safety leader adhere to and sponsor safety and environmental rules and procedures
- Deliver an outstanding client experience by representing Tecks Digital Systems department in a professional courteous and serviceoriented manner
- Provide technical support for the installation configuration and maintenance of computers mobile devices peripherals and software within defined standards
- Collaborate with vendor support teams to troubleshoot and resolve technical issues
- Work multifunctionally with Tier 1 (Service Desk) Tier 3 (Network & Server Ops) and Tier 3 (Client Technology) teams to resolve clientreported problems
- Support multiplatform environments ensuring smooth operation of diverse systems including file servers email servers collaboration tools and enterprise applications
- Conduct user training on hardware and software standard processes
- Recommend and implement system upgrades to maintain performance and longevity
- Coordinate hardware and software procurement by working with internal procurement teams
- Assess user requirements to establish appropriate technology solutions
- Respond to support requests via ticketing system phone email and chat ensuring timely updates and resolutions
- Document incident and request history in the ticketing system
- Maintain IT security policies and standard processes within the local network
- Develop and update Knowledge Base articles to support internal documentation
- Participate in special projects and IT service management improvements including Service Desk operations service requests and problem management
- Advance complex issues to appropriate IT teams while ensuring resolution
- Coordinate thirdparty technical support when necessary and follow up on outstanding issues.
- Collaborate with business partners to understand and address IT support needs
Qualifications
- 24 years of recent experience as Tier 2 support within a corporate office environment
- Demonstrated interpersonal skills with a customer service orientation focused on quality and results
- Excellent verbal written and presentation skills
- Experience supporting Mac OS and Apple products in an enterprise environment includingiOSbased mobile devices in an ActiveSync environment
- Familiarity with JAMF NoMAD Apple Enterprise Connector and InTune on Mac is an asset
- Strong knowledge of Windows Office and Microsoft 365 suite
- Experience supporting users on Exchange Online
- Outstanding troubleshooting and problemsolving skills
- Proficiency contributing to incident management and ticketing systems (ServiceNow preferred)
- Good understanding of computer hardware software networking and remote support tools
- Solid understanding of clientserver networking systems
- Experience providing VIP/executivelevel support is a significant asset
- Experience with multifunction Xerox printers (AltaLink models preferred)
- Familiarity with Azure Online SCCM Active Directory and Desktop Authority is an asset
- Experience with Microsoft Intune is a plus
- Background in customer service or hospitality is helpful
$73000 $90000 a year
The actual base salary offered is determined based on the successful candidates relevant experience skills and competencies and considers internal equity.
Why Join Us
At Teck we offer more than just a job we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops a culture of inclusivity and collaboration and boundless opportunities to learn and grow joining us means embracing a fulfilling and dynamic career adventure.
Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical mental financial and emotional wellbeing. This includes but is not limited to:
Annual Performance Bonus
Profit Share Plan
Health Spending Account
Personal Spending Account
Extended Health Care
Dental and Vision Care
Employer Paid Pension Plan
Life Insurance and Disability Coverage
Paid Sick Leave Vacation and Holidays
Virtual Telemedicine and additional support for overall wellbeing
Employee and Family Assistance Program (EFAP)
About Teck
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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