Senior IT Technician
Senior IT Technician
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Job Description
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Paid training and certifications
- People First Culture
About TeamLogic IT
- Provide support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of enduser issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform handson fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory File & Print services DNS DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Network and server solution design and architecture.
- Prior Managed Services Provider Experience preferred
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop and server operating systems including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 and Mac OS.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Experience with UTM firewalls a plus.
- Experience with cloud platforms(Azure/AWS) and migrations a plus. Certifications preferred.
- Ninja RMM and Autotask PSA Experience a plus
- Exceptional interpersonal skills with a focus on rapport building listening and questioning skills.
- Good problemsolving skills.
- Excellent customer service skills.
- Ability to work under moderate supervision.
- Sales Engineering experience a plus.
- Microsoft Server certification preferred.
- Microsoft Desktop operating systems certification preferred.
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA Net CompTIA Cloud and/or CompTIA Security certifications preferred.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Employment Type
Full-Time
