Service Dispatcher
Service Dispatcher
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$ 22 - 28
1 Vacancy
Job Description
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
- Paid Training
- Careers Advancement Opportunities
- Competitive Compensation
- YearRound Work
- Assisting the Ops Manager in the planning organizing and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts negotiating credit when applicable to build the customer base overseeing open account customers when credit limit has been exceeded.
- Cooperating with all Department Managers in support of all facets of the Service Departments goals and objectives.
- Helping in the resolution of customer complaints in a timely efficient and costeffective manner and reporting all such incidents to the Ops Manager.
- Working with suppliers on issues pertaining to parts performance reliability pricing and availability; while reporting difficult and high profile problems and issues to the Ops Manager.
- Performing related stafflevel duties as directed by the Ops Manager.
- Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
- Excellent oral and written communication skills including the ability to work with diverse customer groups all personnel levels in the HVACR field and suppliers.
- Knowledge of HVACRrelated terms training jobcosting marketing and sales.
- Ability to comprehend and implement applicable federal state and local government laws rules and regulations as they apply to the HVACR industry.
- Ability to assist technicians scheduled for call duty in delivery of prompt efficient service to afterhours customers.
- Current (state) drivers license.
There are many exciting options for a career in HVACR waiting to be explored.
If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!
Employment Type
Full-Time
