Client Service Senior Manager
Client Service Senior Manager
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Job Description
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with bestinclass service. Help be the reason our clients stay with Chase!
As aClient Service Senior Manager within the Commercial Bank you will lead the business own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader you will drive change through innovation & transformation execute the firms strategy and modernize the client experience.
Job Responsibilities
- Anticipate and manage work volumes adhering to established policies and deadlines
- Collaborate with stakeholders to effectively resolve client issues / escalations
- Analyze and interpret client data to identify trends and develop department strategy
- Drive change initiatives business strategy and technology enhancements programs
- Manage in dynamic highpressure environments and contribute to business resiliency planning
- Attract develop and retain top talent. Coach and engage to drive performance
- Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
- Build and maintain a culture of trust transparency and integrity
- Identify opportunities for use of digital tools to offer selfservice solutions with a high degree of success
- Solicit feedback on product and service offerings in an effort to continuously adapt to the everchanging commercial banking landscape
- Ensures teams proactively consult with clients using regular client relationship reviews educating them on selfservice tools and influencing adoption
Required qualifications skills and capabilities
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Data Analytics & Change Management experience including presenting finding
- Ability to influence others without direct supervision
- Ability to provide quantifiable management reporting & present findings
- Project Management &
- Excellent verbal written interpersonal presentation negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- 6 years of client facing work experience
- Delivering Coaching and Feedback/People Management
Preferred qualifications skills and capabilities
- Previous Team Management Experience
- Bachelor of Science or Business Administration Degreeand/or 6 years equivalent work experience
- Google G suites / Microsoft Office adept
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups employees who come together on topics such as ethnicity gender age accessibility special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required 20 to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Required Experience:
Senior Manager
Employment Type
Full-Time
