IT Technical Support - AR PT
IT Technical Support - AR PT
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Job Description
Job Details
Description
Job Title: IT Technical Support Arkansas
ACA Status: PartTime
Pay Class: Hourly
Exempt Status: NonExempt
Department: IT
Location: Hot Springs AR
Work Environment: In Office
Reports To: IT Manager
Direct Reports: N/A
About Windows USA
Windows USA is a leading manufacturer of premium energyefficient vinyl window and door products. We are committed to providing highquality products and services while maintaining a dynamic work environment where employees are encouraged to grow and develop their skills.
Job Summary
The IT Technical Support position is a parttime entrylevel role responsible for providing technical support to end users troubleshooting hardware and software issues managing IT assets and assisting with the setup and deployment of new equipment. The ideal candidate will have a strong foundation in problemsolving technical knowledge and an eagerness to learn.
Essential Job Functions
- Provide basic troubleshooting for Windows desktop laptop and iPad systems.
- Support the setup deployment and remediation of PCs and other technical equipment.
- Manage and maintain enduser support for internal systems and devices.
- Update and remediate PCs to ensure optimal performance.
- Provide contractor iPad support as necessary.
- Assist with basic user management tasks depending on skill level.
- Perform asset management ensuring inventory records are accurate and up to date.
- Travel to various Hot Springs locations as needed to provide support.
Qualifications
Qualifications
- Education: High school diploma or equivalent required.
- MustHave Requirements:
- Knowledge of Microsoft Office Suite.
- Experience with Windows 10 or 11.
- Familiarity with printer setup and troubleshooting.
- Strong problemsolving skills.
- Basic networking knowledge.
- Reliable transportation to travel between Hot Springs locations.
- Technical knowledge and the ability to learn new systems quickly.
- Preferred Requirements: Knowledge of Salesforce Dialpad Nexus Vendo and Web CP.
- Preferred Skills:
- Problem Solving
- Communication Skills
- Quick to Learn/Adaptability
- Time Management
- Organization
- Attention to Detail
- FollowUp
Working Conditions
- Inperson work in Hot Springs (Sales Office).
- Travel to various Hot Springs locations for onsite support.
- Ability to lift up to 50 pounds.
Compensation & Benefits
- Hourly wages of $15 to $20 depending on experience.
- A flexible schedule not to exceed 30 hours a week.
- Opportunity to work in a supportive learningdriven environment.
Equal Employment Opportunity (EEO) Statement
Windows USA is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin veteran or disability status.
ADA Accommodations
We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application process please contact HR ator
AtWill Employment Statement
Employment with Windows USA is atwill meaning either the employee or Windows USA can terminate the employment relationship at any time with or without notice or cause as permitted by law.
Background Check Disclosure
As part of our hiring process Windows USA conducts a thorough background check and may require a drug screening.
Disclaimers
This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the role. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Employment Type
Unclear
