Customer Service Support Rep
Customer Service Support Rep
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Salary Not Disclosed
1 Vacancy
Job Description
Labcorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices hospital laboratories patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a worldclass customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customercentric team in an innovative company.
Job Responsibilities
- Act a liaison between Labcorp the customer base and clients.
- Resolve routine customer requests with products or services via inbound outbound calls or the Internet
- Speak with customers in a courteous friendly and professional manner using protocol procedures
- Inquire clarify and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorps products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management CRM data maintenance and internal records to assure HIPAA compliance
Requirements
- High School Diploma or GED equivalent required
- Associates degree or higher is highly desired
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry such as a physicians office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Experience with Salesforce and/or Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
Work Schedule: Monday Friday 8am 5pm
Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchas Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information pleaseclick here.
If youre looking for a career that offers opportunities for growth continual development professional challenge and the chance to make a real difference apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race religion color national origin gender (including pregnancy or other medical conditions/needs) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Employment Type
Full-Time
