MRP Team Lead
MRP Team Lead
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Job Description
Manages and leads a team of employees. Communicates company goals safety practices and deadlines to team. Motivates team members and assesses performance. Provides help to management including hiring and training and keeps management updated on team performance. Manages and leads a team of employees. Communicates company goals safety practices and deadlines to team. Motivates team members and assesses performance. Provides help to management including hiring and training and keeps management updated on team performance.
Main Responsibilities.
- Provide customer service to Clients in a professional manner.
- Manage outstanding issues processes matter and resolve them promptly.
- Actively manage the daytoday work assignments productivity priorities and accuracy for the team account specialists to ensure BPO delivers high level of service
- Implementing a proactive approach to minimize downtimes and maximize capacity. Assessing current workload determining when work will be completed (ahead of time) and working with Client to ensure additional work is placed in queue.
- Reviewing and auditing on daily and weekly basis the team activities.
- Provide detail assistance and support to each team member being involved with all related to assignments to BPO
- Provides effective coaching and encouragement to team members including communicating team goals and identifying areas for new training or skill development.
- Conducts team meetings to update members on best practices and continuing expectations
- Maintain a high level of knowledge about company products and services
- Promotes best practices and align self with the business strategy and objectives
- Supports new account onboarding opportunities
Qualifications :
- BA/BS or equivalent experience
- Fluent English (mandatory)
- Knowledge of SAP
- Good level of Microsoft Office Products. (Excel 80.
- 2 years of experience in customer service position
- Excellent interpersonal and communication skills.
- Selfstarter with proven ability to make decisions.
- Ability to prioritize and coordinate activities.
- Creativity and resourcefulness
Teamwork and collaboration while maintaining a service and goaloriented focus
Additional Information :
Our most important asset is our People
Vantivas success greatly relies on our peoples energy motivation and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment developing and enhancing career opportunities for all.
If you require a reasonable accommodation at any step of the application process please let us know by answering the dedicated question in this application form.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
