Administrative Team Lead

Union: Non Union
Number of vacancies: 2
Site: Toronto General Hopsital
Department: Blood Disorder Program (BDP)
Reports to: Nurse Manager
Hours: 1 FTE
Shifts: Days
Status: Permanent Full Time
Closing Date: August 13 2025

As an integral part of the Blood Disorders Program (BDP) the Administrative Team Leader is accountable for the direct supervision of BDP Administrative Assistants (Admins).  The principal responsibilities include but no limited to: providing leadership and operational support to all activities performed by the Admins; planning and implementing daily and long-term staffing HR allocation; in liaison with the direct manager assisting with staff recruitment and on-boarding; developing implementing and executing staff training and professional development plans; coaching and mentoring; performance manage and goal setting; co-leading or participating in departmental and/or UHN-wide committees and initiatives; performing cross-functional and/or other duties consistent with the job role as assigned or requested by the Blood Disorders Program.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

1. Staff Leadership and Operations Support
   • Provides leadership and support to Admins to ensure smooth day-to-day operations.
   • Provides support with issues related to the operations and activities performed by Admins; includes meeting with staff and patients for conflict resolution
   • Leads and participates in BDP Admin huddles
   • Oversees and leads monthly Admin staff meetings
   • Evaluate change in operations; identify and implement improvement strategies; facilitate change management in liaison with manager
   • Enter and update staff payroll
2. Admin Staffing and Resources Allocation
   • Responsible for all staff allocation on a daily weekly monthly & annual basis in liaison with manager including coverage for planned and unplanned leaves
   • Enters updates and changes staffing schedule in staffing application to ensure information is up-to-date on a daily basis
   • Communicates daily Admin staffing and coverage details to respective Blood Disorders Program stakeholder groups
   • Approves vacation and leave requests for Admins in collaboration with the manager
   • Participates in People and Culture and Health Service conversations regarding accommodations modified work and extended leaves of absences
3. Staff Recruitment and On-Boarding
   • Facilitates recruitment of new Admins and leads interviews
   • On-boards new staff and responsible for training schedules
4. Staff Coaching and Development
   • Assists manager in staff performance management
   • Addresses patient relations and safety items in a timely manner
5. Participates and leads in organizational and departmental goals and initiatives

Qualifications :

Qualifications:

• Completion of high school (or recognized equivalent)
• Completion of a recognized post-secondary office administration program at the diploma level required
• Minimum 2 years of employment with the RMP at Princess Margaret Cancer Centre and a high familiarity with radiation therapy administrative operations electronic medical records and radiation therapy patient treatment journey
• Excel in a multi-disciplinary team with a collaborative approach working alongside Admins radiation therapists radiation oncologists/fellows/residents radiation nurses and psychosocial team
• Professional and respectful communication to patients caregivers and visitors in a patient-facing role
• Is patient-centered and thrive in a working environment that supports diversity equity and inclusion
• Experience in supervising and coaching staff preferred
• Demonstrates strong leadership and motivational skills
• Effective organizational interpersonal and communication skills.
• Excellent problem recognition analytic and resolution skills.
• Excellent decision-making skills with the ability to use good judgement in assessing difficult situations.
• Demonstrates composure under pressure/stressful conditions while meeting multiple and competing deadlines
• Able to multi-task show initiative and motivation
• Acceptance of change management and lead change implementations
• Excellent computer skills mostly Microsoft Office and Outlook applications but not limited to
• Adheres to applicable legislative UHN and departmental policies procedures & protocols
• Highly capable of supporting code medical emergencies code blues and code whites

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time