Outbound Call CenterBDC Representative Full-Time
Outbound Call CenterBDC Representative Full-Time
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Salary Not Disclosed
1 Vacancy
Job Description
The Ed Napleton Automotive Group is looking for our nextBDCRepresentative. This is an exciting opportunity in a growing fastpaced industry. Located atNapletons Centralized BDC Call Center located inWest Palm Beach theBDCRepresentativeis responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout eight states. Our strength comes from the more than 3500 employees nationwide. We are currently one of the largest automotive groups in the country providing incredible growth opportunity.
What We Offer:
- Competitive pay with $600 per week minimum guaranteed in your first month
- Family Owned and Operated 90 years in business!
- Medical Dental and Vision Insurance
- 401K and additional benefits
- PaidVacation and Sick Time
- Paid Training
- Discounts on products services and vehicles
- Growth Opportunities
Job Responsibilities:
- Handle incoming and outgoing phone calls and emails
- Prospect followup calls set appointments for service and sales and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule sales appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Explain product performance application and benefits to prospects and describing all optional equipment available for customer purchase
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner followup system that encourages repeat and referral business and contributes to customer satisfaction
- Other duties as assigned by management
Job Requirements:
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience helpful but not required.
- Able to communicate persuasively with customers to set appointments.
- Weekend and evening availability as schedules include some evenings and weekends
- Willingness to undergo a background check in accordance with local law/regulations
- Bilingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
