Position Summary:
We are seeking a highly skilled and proactive IT Subject Matter Expert (SME) with deep expertise in End User Computing (EUC) endpoint management and workplace infrastructure. This hybrid role encompasses designing implementing and managing secure automated and standardized solutions across Windows and macOS endpoints while also supporting broader IT infrastructure areas such as office IT setups collaboration tools and physical security systems.
The ideal candidate brings a handson crossfunctional approach to endpoint lifecycle management security automation and user experience. A key player in operational support project delivery (including M&A) and technical consultancy this SME ensures secure efficient and scalable workplace technology services across the enterprise.
Key Responsibilities:
Endpoint & Device Management:
- Contributes to design deployment and maintenance of endpoint solutions for Windows and macOS.
- Manage modern endpoint management platforms including Microsoft Intune Jamf Apple Business Manager (ABM) and Azure AD.
- Oversee device provisioning workflows configuration baselines and lifecycle automation.
- Package publish patch and manage applications using Intune Company Portal and ABM tools.
- Develop and maintain scripts for automation using PowerShell and Bash.
Security & Compliance:
- Enforce endpoint security using tools like ThreatLocker Microsoft Defender for Endpoint and Intune compliance policies.
- Monitor assess and remediate CVEs zeroday vulnerabilities and OS/application threats.
- Support password management tools and implement Zero Trust and least privilege access models.
- Align endpoint configurations with regulatory frameworks such as ISO 27001 NIST etc.
Automation & Optimization:
- Automate software deployments patching imaging and device configuration.
- Implement selfhealing and proactive monitoring strategies.
- Create and manage GPOs and configuration profiles for policy enforcement and standardization.
Office Infrastructure & Peripheral Support:
- Act as escalation point for complex issues across endpoint infrastructure and user services.
- Support office buildouts conference systems (MS Teams Rooms) and enterprise printing.
- Manage physical security infrastructure including access control (e.g. Exgarde Avigilon) and CCTV systems (Milestone Avigilon).
Project Engagement & Change Leadership:
- Lead or contribute to endpointrelated aspects of M&A integration IT transformations and office expansions.
- Represent EUC in architecture planning and infrastructure meetings.
- Drive change adoption and operational readiness across global IT teams.
Collaboration & Knowledge Sharing:
- Work closely with IT support teams to improve frontline troubleshooting and transfer knowledge.
- Maintain documentation contribute to knowledge bases and ensure consistency across global environments.
- Collaborate with Security Infrastructure and Application teams to enhance enduser experience and governance.
Qualifications :
Qualifications & Experience:
- 5 years in IT infrastructure or EUC roles with at least 2 years in a technical SME or L2 support capacity.
- Handson expertise with Microsoft Intune ABM PowerShell and endpoint security tools. Experience with JamF is a plus.
- Strong experience in Windows/macOS management application packaging and lifecycle automation.
- Practical involvement in M&A projects IT standardization and endpoint harmonization.
- Familiarity with ITSM/ITAM tools (e.g. ServiceNow and collaboration platforms (O365 suite).
- Good understanding of compliance frameworks (ISO NIST) Zero Trust and Azure identity models.
Additional Information :
Soft Skills & Competencies:
- Strong analytical documentation and troubleshooting skills.
- Ability to work independently and crossfunctionally in fastpaced global environments.
- Excellent communication and stakeholder management abilities.
- Continuous improvement mindset and passion for automation and efficiency.
Our diversity makes us stronger it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us regardless of background identity or personal characteristics feels valued respected and free from discrimination. As an equal opportunity employer we welcome applications from all individuals and base hiring decisions on merit skills qualifications and potential.
Remote Work :
No
Employment Type :
Fulltime