Team Leader Retail Account Taguig
Team Leader Retail Account Taguig
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Salary Not Disclosed
1 Vacancy
Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goaloriented and strategicthinking individuals and we are looking to add a Team Manager who will lead develop and motivate a highperformance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career come work with us!
As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations.
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
- Identify the training needs that will equip the staff with fundamental skills and knowledge.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Collaborate with stakeholders on a regular basis for changes on promotions and updates.
- Conduct all defined and required process compliance and adherence to all team members partners and thirdparty providers.
- 100 work on site role & expected flexibility for 24 hours operating model.
Qualifications :
Our most successful candidates will have:
- Degree holder preferred but not required.
- Minimum of 2 years experience in supporting a team in a contact center setting supported a retail program for a minimum of 2 years.
- Knowledge in handling insurance claims is good to have.
- Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements.
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
- Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
- Have excellent working knowledge of MS Office applications.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
