Technical Training Associate with Genesys Cloud CX experience
Technical Training Associate with Genesys Cloud CX experience
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$ 66000 - 106000
1 Vacancy
Job Description
Responsibilities
The Technical Trainer will be responsible for training the new CCaaS users and updating the existing internal and external training material as well as adhoc requests for refresher trainings. Must have Genesys Cloud related experience with Genesys Cloud CX: Professional Certificate. This position will work closely with the existing CCaaS team especially with the CCaaS Service Desk technicians and another trainer. Travel and afterhours support may be required.
The experienced trainer will not only author and update documentation training materials procedures and knowledge bases but also assist in testing and service desk operational activities for example: help with the end users issues during/after the training. This resource must have the specific skill and advanced experience on Genesys Cloud CX solution.
Qualifications
- US English fluent.
- Must have US Citizenship and be able to obtain the Public Trust clearance.
- Bachelors Degree and 5 years relevant work experience.
- Strong understanding of Contact Center and CCaaS solutions specifically Genesys Cloud CX.
- Genesys Cloud CX: Professional Certificate.
- Experienced with ServiceNow Jira and Confluence (or Rally) systems.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Employment Type
Full-Time
