Junior IT Assistant amp Business Analyst

The Junior IT Assistant & Business Analyst is responsible for maintaining and optimizing IT systems networks and infrastructure. This role involves working closely with the HQ IT team to ensure the smooth operation of our technology environment and providing essential technical support to employees across the organization. You will be key in managing hardware software and networkrelated issues while also taking ownership of system maintenance troubleshooting and vendor coordination. Additionally you will assist with IT planning and documentation as well as provide training and support to users.

Technical Responsibilities:

• Collaborate with the HQ IT team to plan implement upgrade optimize and transform IT network/server/infrastructure/security.

• Serve as the first point of contact for IT support within the organization responding to technical issues in a timely and effective manner.

• Install configure and maintain computer hardware software networks and applications (Windows Windows Server MacOS).

• Diagnose and troubleshoot system hardware and network issues providing solutions or escalating to the HQ IT team when necessary.

• Continuously monitor and maintain IT systems and networks to ensure smooth operations.

• Manage and maintain IT inventory including hardware software licenses and warranties.

• Prepare and configure IT equipment including computers laptops and peripherals for employees.

• Keep records of technical issues document solutions and create user guides for future reference.

• Sorting out business requirements outputting requirement list and requirement documents and following up the progress of requirements.

• Confirmation of product solution to ensure that the product solution meets the business requirements.

• Responsible for user acceptance test of the product.

• Preparation of system operation manuals and training materials.

• Training on system functions and use of the system.

• Informatization planning of CRM module for automobile companies.

• Operation and maintenance of the system.

System board operation including: CRM Dealer Storefront System digital marketing platform dealer API sales board core system.

Management Responsibilities:

• Ensure IT assets are welldocumented and properly managed to optimize availability and usability.

• Assist in IT policy enforcement and best practices to enhance security and efficiency.

• Coordinate with vendors and service providers for ITrelated procurement maintenance and troubleshooting.

• Support IT infrastructure changes upgrades and expansion projects in alignment with business needs.

Interpersonal & Communication Responsibilities:

• Provide clear and effective technical support to employees with varying levels of IT knowledge.

• Work closely with internal teams and external stakeholders to resolve IT challenges efficiently.

• Communicate technical information in an understandable way to nontechnical users.

• Maintain a positive serviceoriented attitude and ensure excellent customer support.

Skills & Requirements:

• Education: Bachelors degree in Computer Science Information Technology or a related field.

• Experience: Preferably 12 years of IT/networkrelated work experience.

• Certifications (Preferred but not required): Cisco CCNA CompTIA A ITIL.

• Technical Skills:

• Proficiency in Windows Windows Server and MacOS environments.

• Strong troubleshooting skills for hardware software and network issues.

• Basic knowledge of network protocols firewalls and security best practices.

• Experience with IT asset management and documentation.

• Basic Data analysis competencies

• Excellent communication and organizational skills.

• Strong problemsolving abilities and decisionmaking skills.

• Ability to work independently and in a teamoriented environment.

• Customer service mindset with a proactive approach to issue resolution.

• Fluent in English and/or Italian

• Chinese language skills are an advantage

We offer:

• Health insurance (Metasalute) and meal vouchers.

• Departmental and companywide teambuilding events.

• An exciting opportunity to participate in the European transition to zeroemission transportation and the decarbonization of the economy.

About BYD Group:

Founded in February 1995 BYD Group is a leading hightech multisector company focused on innovation and development in the automotive rail energy and electronics industries. Committed to creating a better life through technological innovations BYD Group leverages a powerful network of over 40 subsidiaries and 700000 employees across more than 400 cities in 79 countries actively driving the implementation of complete zeroemission and emissionreduction solutions. In 2023 BYD Auto sold 3.02 million NEVs (BEVPHEV) globally maintaining its position as the world leader in NEV sales. In January 2024 BYD became the official partner of UEFA EURO 2024 providing ecofriendly mobility services for the championship.