Business Analyst
Business Analyst
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
About the Role:
We are seeking an experienced Business Analyst to join the Support and Development team Service and Identity Management Systems. You will play a key role in supporting enterprise corporate systems including resolving issues improving service delivery and facilitating enhancements in a collaborative and technically diverse environment.
Key Responsibilities:
- Investigate and resolve escalated technical and business issues from ICT Services and external service providers.
- Capture and communicate resolution information to relevant stakeholders effectively.
- Undertake system administration monitoring and maintenance activities related to the application and associated enterprise systems.
- Actively participate in incident problem change and knowledge management processes.
- Develop update and deliver training packages and materials for system users.
- Facilitate the transition of identified workloads and services to the existing development team including documentation and staff guidance.
- Conduct quality assurance (QA) checks to ensure transitioned services comply with established processes.
- Engage with internal and external stakeholders to gather and validate business and systems requirements.
- Develop and maintain technical and business documentation including functional specifications and testing guides.
- Provide mentoring and knowledge transfer to team members as required.
Requirements
Key Skills and Experience Required:
- Proven experience in business analysis including requirements gathering stakeholder engagement and documentation.
- Strong skills in business systems analysis and design within complex enterprise environments.
- Demonstrated ability to develop high-quality technical and business documentation.
- Experience in application testing including the development of training and testing documentation.
- Ability to communicate complex technical and analytical information in a clear and user-friendly manner both written and verbal.
- Demonstrated success working in collaborative team environments including the ability to guide and support less-experienced staff.
- Experience working with third-party software vendors and managing vendor relationships effectively.
- Strong organisational skills with attention to detail and the ability to manage competing priorities.
Desirable Attributes:
- Familiarity with identity and access management systems.
- Experience working in government or highly regulated environments.
- Previous experience with knowledge base and ITSM toolsets.
Mandatory Requirements:
- Valid National Police Clearance (must be attached with application).
- Must have full working rights in Australia.
Application Process:
Interested candidates should submit the following:
- Updated resume
- Cover letter outlining relevant experience
- Copy of valid National Police Clearance
Key Skills and Experience Required: Proven experience in business analysis including requirements gathering, stakeholder engagement, and documentation. Strong skills in business systems analysis and design within complex enterprise environments. Demonstrated ability to develop high-quality technical and business documentation. Experience in application testing, including the development of training and testing documentation. Ability to communicate complex technical and analytical information in a clear and user-friendly manner both written and verbal. Demonstrated success working in collaborative team environments, including the ability to guide and support less-experienced staff. Experience working with third-party software vendors and managing vendor relationships effectively. Strong organisational skills with attention to detail and the ability to manage competing priorities. Desirable Attributes: Familiarity with identity and access management systems. Experience working in government or highly regulated environments. Previous experience with knowledge base and ITSM toolsets. Mandatory Requirements: Valid National Police Clearance (must be attached with application). Must have full working rights in Australia. Application Process: Interested candidates should submit the following: Updated resume Cover letter outlining relevant experience Copy of valid National Police Clearance
Employment Type
Full Time
Key Skills
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