Implementation Specialist
Implementation Specialist
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Job Description
If you think you could support the Visa family by joining Cybersource Limited as a Implementation Specialist we want to hear from you.
The Implementation Specialist provides project and technical support to customers adopting new or newtothem Cybersource products from the Acceptance Solutions unit of VISA. After a thorough training program on Cybersource products and services youll be a part of a global team working with small and large customers to define shape and implement their technical project. The role will rely on your creativity and developer acumen to troubleshoot and solve our customers business challenges developing robust solutions using the breadth and depth of the Cybersource product portfolio.
Our team understands merchant acquirer and scheme payments inside and out! And while we do want you to stay a part of our team we also want to help you succeed in your career with Visa. Our IS team takes their honed knowledge of how our clients actually use our products into a wide range of amazing roles within Visa.
What Youll Do Day To Day.
- Get handson with our products! There is no better way to learn how it works
- Use your Cybersource product knowledge to scope refine and shape the clients project deliverables. The Implementation Specialist can enable and inspire our clients
- Collaborate across the business to identify and develop additional opportunities as they arise. That may be within the clients environment but it could be in ours
- Continue to develop your knowledge the payments space is ever changing and the skills we need are evolving
- Create trusted advisor relationships with our clients set realistic expectations and keep their priorities close to hand
- Be a coach and mentor for your teammates as no one person can know it all
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
- Demonstrated technical implementation support in CNP CP environments or Project Management experience in applicable areas
- Must have strong relationship management skills and experience and an ability to plan strategically
- Must be able to skilfully prioritize and manage concurrent projects and issues.
- Excellent written and verbal communication skills
- Experience in working with crossfunctional/crossdepartmental and virtual teams managing business and technical relationships
- Selfstarter with strong organization and resolution management skills
- Must work well as a part of a team
- Must demonstrate strong complex problem solving capabilities
- Has competency in a technical skillset such as networking principles or coding.
- Payment industry experience
- PRINCE2 PMP or similar project management certification
- Customer support experience
- Cardnotpresent Card Present and risk mitigation methodology experience is strongly preferred.
- International banking knowledge gained from merchant work experience.
- Coding or technical architecture experience.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
