Client Servicing Specialist
Client Servicing Specialist
Posted on :
17-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
What we want:
We are seeking a proactive and detail-oriented Technical Support Specialist to join our team. This role involves providing top-notch technical support for our products and services including Web-Email Hosting Domain Name Registrations and more
Who we are:
Vertoz (NSEI: VERTOZ) an AI-powered MadTech and CloudTech Platform offering Digital Advertising Marketing and Monetization (MadTech) & Digital Identity and Cloud Infrastructure (CloudTech) caters to Businesses Digital Marketers Advertising Agencies Digital Publishers Cloud Providers and Technology companies. For more details please visit our website here.
About ConnectReseller:
ConnectReseller is an ICANN Accredited Domain Name Registrar dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology we empower our clients to establish a strong online presence.
What you will do:
Serve as the first point of contact for technical queries and issues from clients
Troubleshoot and resolve issues related to domain registration transfers and renewals.
Provide support and guidance on DNS configuration zone record management (A CNAME MX TXT etc.) and domain propagation issues.
Assist clients with TLD-specific requirements restrictions and policies.
Coordinate with internal technical teams to escalate and resolve complex issues.
Maintain accurate records of client interactions and issue resolutions using the ticketing system.
Educate and guide clients on platform features and best practices.
Stay updated with the latest trends and changes in the domain and DNS ecosystem.
Requirements
Strong problem-solving and troubleshooting abilities
Ability to explain technical concepts clearly to non-technical users
Basic understanding of networking concepts (DNS IP HTTP/S APIs) is a plus
Excellent verbal and written communication skills
Strong interpersonal and customer service orientation
Ability to manage multiple requests in a fast-paced environment
Familiarity with CRM tools (e.g. HubSpot Zoho) and ticketing systems is an advantage
Eagerness to learn and grow in a client-facing technical role
Benefits
No dress codes
Flexible working hours
5 days working
24 Annual Leaves
International Presence
Celebrations
Team outings
Strong problem-solving and troubleshooting abilities Ability to explain technical concepts clearly to non-technical users Basic understanding of networking concepts (DNS, IP, HTTP/S, APIs) is a plus Excellent verbal and written communication skills Strong interpersonal and customer service orientation Ability to manage multiple requests in a fast-paced environment Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage Eagerness to learn and grow in a client-facing technical role
Education
Graduate
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
