Senior D365 CE Functional Consultant - Financial Services
Senior D365 CE Functional Consultant - Financial Services
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Job Description
This role can be based in any of our following offices: Glasgow Aberdeen Manchester and London.
As a Senior D365 CE Functional Consultant youll be at the forefront of our Business Applications pillar leveraging your deep Dynamics knowledge and expertise to drive highprofile D365 projects.
Your responsibilities will include:
- Advise and inspire customers on how to achieve maximum business benefits from their new system.
- Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes making contributions to supporting business functions.
- Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
- Assist with configuration tasks data migration and endtoend testing.
- Provide enduser training courses and adhoc coaching.
- Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
- Participate in golive stages of projects.
- Push projects along through daily communications with the customer and/or project manager.
- Carry out presales engagements building a comprehensive understanding of customer requirements and business challenges building and delivering demonstrations of solutions.
Qualifications :
Desired Skills and Experience
We are looking for a dynamic and passionate team player with the following qualifications and experience:
- Significant experience with Dynamics 365 CRM particularly in Customer Service Customer Insights Journeys or Sales modules
- Substantial experience within the Financial Services sector
- Proven ability in designing solutions facilitating customer meetings and managing stakeholders
- Expertise in customising and configuring Dynamics 365 without code including experience with Power Platform (Power Apps and Power Automate)
- Strong analytical problemsolving and communication skills with proficiency in creating comprehensive documentation
- Experience in data migration testing and validation of solutions
- Ability to mentor junior team members and provide technical leadership
- Relevant certifications such as Microsoft Certified: Dynamics 365 Functional Consultant Associate or equivalent
- Understanding of Agile methodologies and project management principles.
Additional Information :
At Telefonica Tech we believe inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100 but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
