drjobs Customer Experience Team Member

Customer Experience Team Member

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Deliver a warm welcome and a fond farewell to clients occupiers visitors
Ensure front of house areas are always immaculately presented
Follow Colliers Internationals Beyond: Front of House standard operating procedures and guidelines
Actively participate in all Beyond: Front of House initiatives to enhance CX delivery
Adhere to Colliers Internationals H&S protocols
Responding to telephone or email enquiries from internal or external clients in a professional and ensuring appropriate follow up on any actions as required
Ensure property visitor management processes are strictly followed
Deal with complaints and offer prompt resolutions escalate where necessary
Data processing and management of databases ensuring accurate and timely import of information
Identify opportunities to enhance the customer experiences by being innovative and creative
Support Colliers Internationals initiatives to elevate customer experiences
Ensure temporary team members are trained as per Colliers Internationals standards and maintain training records
Firmly abide by Colliers Internationals grooming standards
Log any property faults/issues with the helpdesk and inform the Facilities Management team
Build professional relationships with clients occupiers guests and stakeholders

Expertise & Professional Development
You understand the importance of building and sharing expertise with clients occupiers visitors and
stakeholders.
Strong academic background with good Literacy and Numeracy skills
Intermediate knowledge of MS Outlook Word Excel and PowerPoint
Commercial Awareness & Value Add
You understand what the team/department does and how your role contributes to the success of the team
You possess commercial awareness and latest customer experience market trends
You continuously strive to seek opportunities to add value by enhancing customer experiences
Innovative Thinking & Agility
You understand the need for innovation and agility in the business environment and in your role
You will demonstrate a sense of urgency
Communication & Managing Expectations
You understand the importance of effective communication both written and verbal skills
You will strive to anticipate needs and exceed expectations
You will communicate to provide required information as well as offer prompt resolutions


Qualifications :


You understand the key components of service excellence and provide a smoothrunning seamless service
You continuously demonstrate delivery of exceptional customer experiences to all individuals and organizations
you interact with
High Quality Work
You understand the importance of delivering high quality work
You deliver high levels of accuracy of information data and attention to

Service Excellence
You understand how the role you do contributes to the overall success of Beyond: Front of House service offering.
You comply with all company legislative and regulatory requirements policies and procedures
You will have a proactive approach and showcase a flexible mindset
You will work well individually and as part of the team
You will demonstrate a positive mindset towards the changing expectations and market trends
Personal Development
You will be aware of your areas for development and learn from your mistakes
Professional Conduct & Integrity
You understand what is required from you as a Colliers International professional.
You are aware and can recall the Colliers Internationals values vision and mission
You understand the importance of diversity & inclusion in everything you and Colliers International does
Community
You understand the importance of community within Colliers Internationals business and the wider community too


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

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