Duty Manager
Duty Manager
Posted on :
02-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Consistently offer professional friendly and engaging service
- Lead and manage all aspects of the Front desk and ensure all service standards are followed
- Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
- Advise the Front Desk Manager of any matters relating to Guests their welfare and behavior as considered desirable for various reasons
- Handle guest concerns and react quickly logging and notifying proper areas.
- Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guests complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotels Interest
- Balance operational administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Perform any other related duties assigned to him / her by the Front Office
Qualifications :
- Previous leadership experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times.
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
