Admissions Support Specialist - Customer Services Specialist Senior

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Job Description

This position provides exemplary customer service and support to both internal and external constituents in locating and obtaining services and provides timely and accurate information which may result in moving prospective students through the enrollment funnel. This position requires a strong working knowledge of all service areas of admissions and is expected to work collaboratively with other Student Affairs offices on more indepth inquiries. The CSS Senior requires a high level of professional customer service and knowledge in order to research investigate and resolve both simple and complex student issues under minimal supervisory guidance regularly exercising professional judgement and discretion on individual student cases. This includes providing complicated specialized information regarding policies and procedures in highpressure highvolume situations. This position includes additional specialized project work based on the need of the Office of Admissions to support the operations. This position also provides administrative support which may include but is not limited to data entry management of student files and records and document imaging. This position will actively advance the colleges strategic goals including to achieve equity in educational outcomes and to support a culturally responsive and serviceoriented culture through individual and departmental efforts.

Minimum Qualifications

Ability to respectfully engage with clients coworkers and customers when handling difficult or complex problems and resolving escalated complaints or disputes

Skill in data entry sufficient to compile sort and verify data accuracy before entering; and the ability to check input and output data for completeness accuracy and discrepancies.

Ability to interpret and explain program information to customers clients and coworkers such as policy procedures eligibility requirements application details and payment methods.

Preferred Qualification

Commitment to creating equitable experiences for diverse student populations.

Experience providing at least 1 year of direct customer service in a college or university setting.

Knowledge of Normandale academic programs requirements and admissions processes.

Demonstrate initiative to troubleshoot and correct incomplete and complicated application and admissions issues.

Knowledge of College Minnesota State Federal State and local laws rules policies and procedures pertaining to student data privacy FERPA and admissions.

Professional working proficiency in Spanish Somali Hmong or Russian.

Other Requirements

Work Shift (Hours / Days of work)

8:00 AM to 4:30 PM (Monday Friday) or 8:30 AM to 5:00 PM (Monday Friday). *Hours will vary in summer as Friday operations are fully remote.

Telework (Yes/No)

Telework may be approved on a casebycase basis up to two days per week.

About

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles $250 $1500 a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pretax medical and dental expense (with rollover option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and wellbeing of our employees and take work/life balance seriously.

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