IT Support Specialist
IT Support Specialist
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Job Description
The IT Support Specialist role is responsible for implementing IT procedures website development and providing best practice solutions to improve individual and/or firm wide efficiencies across BwBs technologies.
The day-to-day responsibilities include providing Microsoft 365 support across the BwB team updating and maintaining the BwB website (Operating on WIX) troubleshooting additional issues across BwB hardware software and network. In providing this support the IT Support Specialist will be collaborating across the wider BwB team being able to provide real-time solutions to IT issues faced or produce timely updates/maintenance as required.
The IT Support Specialist will also provide back up support to any IT Product Development projects taking place across the firm.
While the BwB team works across multiple time zones the predominate internal stakeholders for this role are based across the UK/EU/Africa with responsiveness across these business hours expected.
Technologies (Including but not limited to)
- Microsoft Office 365
- Operating Systems - OSX 10-11 Windows 10-11
- WIX
- Slack
Experience
- Experience in Microsoft Office 365 is essential
- Experience in Operating Systems OSX 10-11 Windows 10-11
- Fully conversant with WIX with previous experience in WIX website development
- Experience providing IT support for users in a fully remote environment
- Extensive knowledge of system security and procedures for protecting BwBs data from intrusion or corruption
- Excellent communication and customer support skills
- Advanced knowledge about hardware and software configuration
- Ability to prioritise tasks and create work schedules with minimal supervision
- Excellent troubleshooting creative and technical problem-solving skills
Qualifications :
- Excellent English and written communication (C2 level)
- Graduate degree-level qualification (Highly desirable) in information systems or computer science ( BCA or higher equivalent qualifications)
Additional Information :
The role is full-time fully remote home office based.
Additional Benefits
- Private Health Insurance
- Training
- Life Assurance
- Critical Illness Cover
- Sports Allowance for goods or services
- Access to WeWork offices where applicable
- Training
- Mentoring
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
