Intake Coordinator
Intake Coordinator
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$ 16 - 25
1 Vacancy
Job Description
Sanford Health is one of the largest and fastestgrowing notforprofit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours Day Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.00 $25.50Union Position:
NoDepartment Details
Looking for an intake coordinator who enjoys working as part of a closely knit team. Core hours are Monday Friday 8am 5pm. No weekends or holidays. With with members to members to assist them in setting up case management services.Summary
The intake coordinator serves as a support to health plan teams by completing administrative tasks and coordinating activities such as answering telephones taking messages and answering routine questions. In addition composes types and distributes meeting notes routine correspondence presentations billing reimbursement or monthly reports. May maintain master copies of company policy and procedure manuals keeping them uptodate.Job Description
Manages all mailings to members and responsible for necessary correspondence. Documents all member/provider interaction in member database software per expected workflow. Strong verbal and written skills geared toward communicating by phone in writing and in person. Must project a positive and professional image. Must be able to interact compassionately with members on a oneonone basis and anticipate their needs through careful listening and patience. Must be highly organized and able to handle multiple tasks under constant pressure. Microsoft Office skills are required. Awareness of when and how to access additional resources to meet needs of members.
For individuals supporting clinical areas additional duties are: Utilization management performs resource benefit policy management triages inbound and outbound calls processes intake requests (prior authorizations) completes data entry and assigns cases to appropriate clinical team members. Supports medical management programs and operations. Case management leads the initial intake and review of members who are eligible for medical and behavioral health case management services. Assigns members to team based on risk score and clinical rules. Provides support to case managers by scheduling telephonic visits with members completing initial clinical screening questionnaire of members facilitating correspondence with members including educational materials and other resources. Reviews Sanford Health Plan member risk score reports.
For individuals supporting nonclinical areas additional duties may include but not limited to: tracking metrics/dashboards; files details from workshops events or other assigned functions with CMS and provides compliant materials specific to the event. Manages correspondence/communications with potential clients/customers and routes prospect calls for assistance. Schedules meetings and calls for assigned staff members when needed. Coordinates with Marketing for event mailings.
Qualifications
High school diploma or equivalent preferred. Associate degree preferred.Two years in a business or health care setting with strong emphasis on customer service and handling confidential matters. Health system experience preferred
Based on facility needs may require a valid drivers license and maintain a good driving record.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to
Required Experience:
IC
Employment Type
Full-Time
