Digital Adoption Specialist
Digital Adoption Specialist
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Job Description
We are looking for candidates who are:
- Capable of understanding and clearly describing complex technical information
- Comfortable working independently and in a team
- Confident soliciting information from subject matter experts and keeping stakeholders informed
- Enthusiastic about learning new skills technical processes and tools
- Capable of juggling multiple responsibilities and shifting priorities
Core Responsibilities:
- Design develop and deploy WalkMe solutions to enhance user experience and drive digital adoption.
- Collaborate with crossfunctional teams to identify digital adoption needs and create tailored WalkMe experiences.
- Monitor and analyze user engagement metrics to assess the effectiveness of WalkMe and other solutions and make datadriven recommendations for improvement.
- Stay uptodate with the latest trends and best practices in digital adoption and WalkMe technology.
- Install and use the assigned insightsoftware products and develop an indepth understanding of them.
- Support multiple product lines concurrently.
- Develop and deliver technical documentation video and other materials to support digital adoption initiatives.
- Adhere to processes standards and schedules for documentation and curricula.
Qualifications :
Required Qualifications/Experience:
- Bachelors degree in engineering technical writing English or other major
- 23 years of technical writing instructional video or guided learning experience in a software company
- Experience developing inapp guidance using tools such as WalkMe Whatfix or Pendo
- Fluency in the English language styles and conventions with the ability to master technical concepts and explain them in terms appropriate for the target audience in our customer voice
- Strong written and verbal communication skills including the ability to collaborate with others when writing editing and reviewing complex instructions
- Familiarity with SAP Oracle or other large ERP ecosystems
- General knowledge of ITrelated concepts
- Familiarity with development processes for software and documentation such as agile and scrum methodologies
- Curiosity about technical processes and tools
Desired Qualifications:
- Experience in taskbased documentation training and content strategy
- Experience working in a multidisciplined team with geographically distributed coworkers
- Working knowledge technologies such as CSS and JavaScript
- Project management and/or Jira experience
- Exposure to SAP Oracle EBusiness Suite and other similar product suites or database technologies
- Familiarity with videoediting and production tools such as Adobe Captivate and Camtasia
- Familiarity with tools such as Madcap Flare and Zendesk
- Ability to conceptualize graphics on complex topics
Additional Information :
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team InsightSoftware (wistia)
Background checks are required for employment with insightsoftware where permitted by country state/province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work :
No
Employment Type
Full Time
