Customer Rating Experience Associate

Join our team and make an impact by helping companies improve their sustainability performance!

You will support EcoVadisEvaluation Services (EVS) team in ensuring rated companies fully understand their assessment results  on their sustainability performance by presenting our methodology and maintaining constructive discussions with customers. The ultimate goal of your role is to make sure that our rated customers are provided with highly professional support to maximize customer satisfaction and maintain continuous engagement. 

This is an exciting opportunity for professionals with a background in customer service sales account management or consulting who thrive in solutiondriven conversations and relationshipbuilding.

Support the team with day to day requests from rated companies all over the world:

• Act as a primary escalation point for our rated companies.

• Ensure deadlines are respected and high quality support is provided.

• Handle highimpact conversations Address inquiries resolve concerns and turn challenges into opportunities to deepen customer engagement.

• Assist customers in more effectively utilizing the EcoVadis scorecard to better identify improvement opportunities and drive corrective action plans.

• Analyze trends and improve processes Collect feedback identify pain points and contribute to the continuous enhancement of customer interactions.Collaborate crossfunctionally with other departments to maximize transparency and customer satisfaction.

• Actively contribute to maintaining a high satisfaction level towards EcoVadis services. Collaborate with team members to ensure dissatisfied customers frustrations are quickly and effectively addressed.

• Establish and maintain strong engagement with both proactive & reactive outreach to accounts. 

• Develop trusted expertise relationships with key account stakeholders both internal and external.

• Provide feedback to the Product Development team Customer Support team and Marketing teams in order to improve our offering and increase customer satisfaction.

Drive solution improvement through feedback collection and analysis:

• Proactively solicit feedback with assigned accounts and existing markets.

• Analyze data to identify improvement opportunities.

The job demands analytical organizational skills and advanced soft skills to handle increasingly advanced requests for engagement and transparency from our rated companies:

• The job is expected to have autonomy. 

• The job is expected to establish best practices improve existing or develop new procedures. 

• The job is expected to identify issues and propose solutions to both internal and external stakeholders.

Qualifications :

• 1 years of experience in a customerfacing role (customer success sales account management consulting or customer support).

• Selfdriven and adaptable Thrives in a fastpaced dynamic environment with minimal supervision.

• Fluency in both written and spoken English and Chinese fluency in additional languages such as Japanese Korean French German Italian Spanish or Portuguese is highly preferred.

• Phenomenal communication skills excellent and clear in written and spoken. communication. Excels at problem solving and conflict resolution.

• Passion for customer engagement Ability to build strong relationships resolve issues proactively and drive meaningful conversations. 

• Uncompromising on work ethics.

• Must have excellent organizational skills and proven ability to work within prescribed timelines.

• Selfmotivated; works independently with little or no supervision.

• Proven ability to manage multiple tasks in a dynamic environment.

• Team Player / ability to collaborate with others & work in a teamoriented environment.

Additional Information :

• Beginning: May 2025
• Location: Hong Kong

In return for your expertise we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employeeled resource groups
• Medical Aid coverage in accordance with company policy
• Employer MPF Contribution will be paid by EcoVadis
• Work Model: Hybrid Work Model
• Remote work from abroad policy
• Dental Benefits 
• Life & Accident Insurance
• Paid employee volunteer day

Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique.

Remote Work :

No

Employment Type :

Fulltime