Service Support Specialist - Factory Automation Robotics
Service Support Specialist - Factory Automation Robotics
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Epson a $10B global leader in highquality consumer electronics imaging and point of sale printing devices is seeking an exceptional Service and Support Specialist to join our Factory Automation Robotics (FAR) team. You will be responsible for providing external and internal customer service activities involving technical support repair and maintenance of robotics products. Join a highenergy team with a strong manager coach that will support you to flourish and succeed!
Principal Accountabilities
In addition to the following Epsons policies and procedures principalaccountabilities include but are not limited to:
Advanced Product Support
- Performs analysis of postlaunch technical product data to ensure product improvement of current and existing product in order to minimize overall customer service costs.
- Provides feedback to management regarding product usability reliability and serviceability. Ensures a timely response to customer calls.
- Responds directly as well as assist other technical support reps with customer phone calls regarding diagnosis repair and general technical advice.
Customer Training
- Assists training department in conducting technical training on use maintenance troubleshooting programming and repair of robotics products.
- Travels to customer sites both domestically and internationally to conduct on site classes.
- Travels to SEC for firsthand training including but not limited to initial training on robotics product as well as continued training on new releases.
Tradeshow Support
- Assists applications department with trade show demo assembly and disassembly application study set ups and product demonstrations.
- Provides onsite support at trade shows both domestically and internationally.
Minimum Requirements
- Specialist or troubleshooting experience 25 years).
- Completion of program at a community college technical or commercial school or equivalent experience (minimum of a 2year program).
Epson America Inc. is an Equal Opportunity/ Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability and protected veteran status as well as any other characteristic protected by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
