Front Office Supervisor - Hilton La Jolla Torrey Pines
Front Office Supervisor - Hilton La Jolla Torrey Pines
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1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
Hilton La Jolla Torrey Pines is searching for a Front Office Supervisor to join the team.
The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40000 square feet of event space 2 food and beverage offerings and 394 guest rooms.
Our team members love being a part of our awardwinning culture. From a friendly workplace environment to competitive health benefits career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition the property offers free meal while on shift free parking and uniforms.
- Classification: Full Time
- Shifts: Full Availability must be able to work mornings evenings weekends and holidays
- The hourly rate: $22.25 to $22.25
The ideal candidate for this role should have:
- A minimum of one year of supervisory experience
- At least two years of experience in a hotel front desk role
- Proficiency in OnQ
- Availability to work mornings evenings weekends and holidays
What will I be doing
The Front Office Supervisor is responsible for assigning work training our Guest Service Agents and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
- Assign work and supervise team member performance in all Front Office procedures including but not limited to guest checkin and checkout lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability.
- Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Schedule assign daily work lead preshift meetings inform and train team members.
- Monitor observe and assist in evaluating team member performance.
- Monitor lobby traffic and adjust staffing accordingly.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIVS1
Required Experience:
Manager
Employment Type
Full-Time
