Director of Front Office - Conrad Los Angeles
Director of Front Office - Conrad Los Angeles
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$ 100000 - 110000
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the highly anticipated billiondollar projectThe Grand LA this is the 7thConrad Hotel in the U.S. and the 1stin California.
Located in the most exciting stateoftheart development in DTLA this luxurious 28story hotel has over 300 rooms a spa 16000 square foot rooftop with a pool deck 12000 square feet of event space and 4 food and beverage outlets.This includes a signature restaurant outdoor restaurant lobby bar and inroom diningall in partnership with Chef Jose Andres awardwining restaurant groupJoseAndresFoodGroup.
The Grand LA combines lifestyle arts and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LAs cultural corridor across from the Walt Disney Concert Hall with two towersa 45story residential and 28story hotel and more than 176000 square feet of retail space anchored by chefdriven restaurants and a collection of shops entertainment and hospitality.
Want to get an inside lookTake avirtual tour.
In this role as the Director of Front Office you will be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service.
The ideal candidate will have 2 years of front office experience within a hotel is required. Three years of management experience in this or related job is also required. Hilton OnQ experience is required. Luxury experience is preferred. A high school diploma or equivalent is required. Fouryear college degree is preferred. CPR certification and/or first aid training preferred. Proven ability to motivate and lead teams. Able to operate office machines and proficient in Microsoft applications is a requirement. Candidate must be proficient (expert) in the English language. Ability to work a flexible schedule including nights weekends holidays and possible overnight shifts. Ability to work a full shift 8 hours) walking and standing with or without reasonable accommodations.
What will I be doing
- Manage all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Manages and motivates all front office personnel to include hiring supervision training communicating objectives for the day disciplining scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
- Checks and controls room reservations front office systems supplies inventory scheduling forecasting and department budget to maximize revenue. Compile and prepare financial reports including rate and availability calendar.
- Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize conduct and/or attend meetings to obtain and disseminate pertinent information.
- Implements and monitors all corporate marketing programs to include HHonors Bounceback SeniorHHonors etc.
- Encourages a team spirit amongst staff members with leadership and guidance. Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards
- Initiate and implement upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Complete audit procedures as needed
- Recruit interview and train team members
- Uses creative management skills to solve problems. Ensures compliance with Hiltonstandards to ensure consistent highquality guest relations.
- Manages desk through times of stress and emergencies resolves guest concerns and implements resolutions by using discretion and judgement.
- Greets customers immediately with a friendly and sincere welcome uses a positive and clear speaking voice listens to and understands requests issues and situations from both guests and team members.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The annual salary range for this role is $100000 $110000 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Required Experience:
Director
Employment Type
Full-Time
