Patient Care Facilitator Emergency Care Center

Requisition Number: 510156

Why North Memorial Health

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics 6 specialty clinics 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital established in 1954 is a 385bed facility recognized as the top Level 1 Trauma center for 25 years as well as serving as a Level II pediatric trauma center and Level III NICU. Our Maple Grove Hospital was established in 2009 is a 134bed facility recognized as a top hospital in the state for Women and Children Care with a Level III NICU and is the largest Family Birth Center in the state 5000 deliveries per year and over 60000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list 2023 Womens Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a nonprofit organization you are eligible for the Public Student Loan Forgiveness program. Most parttime and all fulltime positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10 off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community with initiatives that reinforce our belief in diversity equity and inclusivity to promote a workforce that enables authenticity as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions backgrounds languages beliefs and customs of our community and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths assumptions and acts of implicit bias.

About this position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination quality and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission vision values and guiding principles of Maple Grove Hospital.

Requirements

Education

Associates Degree in Nursing; Bachelors Degree in nursing preferred.

Experience

35 years nursing experience in a hospital setting ED required. Previous experience in a leadership role preferred.
Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations.
Previous experience and participation in care coordination and quality management activities preferred.
Solid PC skills to include electronic medical record MS applications etc.
Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
Demonstrated ability to deal with conflict in a positive manner. Has an awareness of responds to and considers the needs feelings and capabilities of others.
Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
Ability to maintain quality safety and infection control standards.
Must be able to read write and speak effectively in English.
SPECIAL KNOWLEDGE SKILLS AND ABILITIES REQUIRED
Knowledge of nursing theory and practice and primary care principles and practices.

Licensure/Certification

Current licensure and registration as an RN in the State of MN.
Current BLS certification for all areas of nursing practice required.

The North Memorial Health System is dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt perfectly align with every qualification listed we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove

Hourspertwoweekpayperiod: 60

Shift: Evening/Night 12 hours

WeekendRequirement: Every 3rd Weekend

Call Requirement: Occasional Call

Remote or Onsite:Onsite

FLSA Status: NonExempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:MG PCF A/B/M $44.97 $72.63 based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False