Warranty Administrator
Warranty Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical Dental and Vision Insurance
- Life Insurance
- 401(k) Plan
- Free Strayer University College Courses to Earn a 4Year Degree
- Paid Vacation
- Paid Training
- Paid Sick Leave
- Employee Vehicle Purchase Program
- Book warranty repair orders and submit claims of manufacturer warranty.
- Maintain receivables schedules; service contract claims submission and follow up.
- Work closely and effectively with a team of technicians service writers and supervisors.
- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
- Communicate with Service Advisors to define the scope of a warranty claim.
- Process all warranty paperwork to ensure proper documentation and to verify criteria.
- Arrange for parts for shipment to factory or distributor.
- Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by the warrantor.
- Stays abreast of all factory recalls announcements and procedures.
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
- Review every warranty repair order written for proper completion accuracy and legibility according to the applicable policies and procedure manuals.
- Figure out the applicable labor operation code failure codes and/or other administrative data required and enter them on orders.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
- Maintain record of all claims submitted returned/rejected and paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned inspected or sped by the manufacturer or other warranty authority.
- Provide a weekly report to the service manager regarding claims status.
- At least 2 years of experience as a Warranty Clerk
- Warranty experience preferred
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency in Microsoft Office
- General accounting knowledge preferred
- Valid drivers license and clean driving record
Required Experience:
Unclear Seniority
Employment Type
Full-Time
