Strategic Partnerships Project Manager
Strategic Partnerships Project Manager
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1 Vacancy
Job Description
Job Summary
The Strategic Partnerships Project Manager will oversee the successful implementation of Greenshades payroll solutions through strategic partnerships ensuring a seamless transition for clients from implementation to ongoing service. This individual will work closely with internal Subject Matter Experts (SMEs) product teams and strategic partners to ensure business processes training product configurations and client success strategies are properly established. The ideal candidate will be highly organized detailoriented and capable of driving across multiple teams to set clients up for longterm success.
Key Responsibilities
Project Management & Coordination
Lead the project management of strategic partnership implementations ensuring alignment with Greenshades client success standards.
Collaborate with implementation SMEs product teams and partners to establish best practices business processes and a repeatable framework for success.
Partner with strategic partner teams to manage project timelines deliverables and key milestones to ensure clients are fully prepared for payroll processing.
Implementation & Configuration Success
Oversee and validate product configurations to ensure accurate payroll setup and compliance with client requirements.
Ensure training is provided to both internal and external stakeholders to address knowledge gaps in payroll processes.
Manage quality assurance (QA) reviews of system configurations and business processes to identify and resolve potential issues before golive.
Product & Customization Support
Track product development & custom report commitments made during pregolive phases ensuring timely completion.
Work with product and development teams to escalate and resolve implementationrelated challenges.
Act as a client and strategic partner advocate to help prioritize development requests.
Business Process Development & Best Practices
Partner with strategic partners internally & externally to define and document business processes that support a smooth payroll experience for clients.
Establish best practices for client teams to improve consistency efficiency and quality of their payroll processing.
Support change management efforts by ensuring adoption of improved processes and workflows.
Client Transition & Success Support
Plan and lead client golive support activities.
Ensure a smooth handoff from implementation to Greenshades client success and service teams postgolive.
Monitor and address any postimplementation challenges to ensure client satisfaction and longterm retention.
Continuously monitor customer experience providing insight and recommendations to improve the customer experience.
Other Duties as Assigned
Qualifications
5 years of experience in project management implementation or client success within payroll HCM or related SaaS industries.
Strong understanding of payroll processing and business operations.
Exceptional organizational problemsolving and communication skills.
Proficiency in project management tools and methodologies.
Ability to work crossfunctionally with internal and external teams to drive .
Travel required 25 for onsite client support during first payroll processing and golive transition.
This is a remote / telecommute job.
Required Experience:
Senior IC
Employment Type
Full-Time
