Store Manager - Montgomery Mall Bethesda MD

Title: Captain (Store Manager)

Department: Retail

Reports To: District Manager

Overview:

Responsible for building guiding and supporting a store to bring Every Day Should Feel This Good to customers while growing sales and profitability.

Functions & Responsibilities:

Generate Sales:

Meets and exceeds store financial goals

Measure and develop store and crew performance goals to increase profitability

Actively looks for opportunities to drive additional sales and traffic

Aware of market competitor activities

Sources and supports InStore and Head Quarter driven events

Supports and Communicates Head Quarter initiatives

Customer Experience:

Ensures the store reflects Shep & Ians vision of Every Day Should Feel This Good to our customers through Hosting the Party

Develops customers into repeat shoppers though information gathering customer followup and email capture

Educates crew and customers regarding product information and brand initiatives

Ensures crew and customer education regarding product knowledge and brand initiatives

Develops and ensures store systems and practices support the customer experience

Encourages managers and crew to solicit customer feedback to better product and store environment

Crew Development:

Operates a welcoming fun encouraging and energetic yet professional store environment that adheres to all HR policies and laws

Creates schedules to support an engaging customer service environment

Develops and educates first mates (assistant managers) and crew members

Creates attends and supports manager and crew meetings and team building exercises

Recognizes and rewards first mate and crew performance

Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

Conducts regularly scheduled interviews to identify and hire on the best talent for stores

Operations:

Ensures store is compliant with operational standards expectations and federal law

Supports crew to plan and execute direction in a timely manner

Evaluates store operations and looks for opportunities to enhance efficiency productivity and profitability

Maintains efficient merchandise controls

Develops loss prevention awareness among all crew members

Consistently meets payroll expectations

Manages to a Profit and Loss Statement

Exercises prudence regarding personal/team expenses and supply management

Merchandising:

Ensures merchandising reflects current compass brand initiatives and local customer needs

Actively looks for replenishment opportunities through restocking and Head Quarter partnership

Audits store cleanliness folding and visual standards

Makes merchandise moves based on sellthrough and customer feedback to drive business

Requirements/Qualifications:

2 years as a Store Manager in similar volume type business

Total 3 years of retail supervisory experience

Strong interpersonal communication and customer service skills

Ability to plan manage time and make decisions in a fastpaced environment

Proven success in staff development and mentorship

Competition and industry awareness

Commitment to career growth of self and others

Team focused confident and professional

Creative adaptable entrepreneurial and driven by integrity

Strong verbal and written skills

Ability to perform effective selling techniques to achieve sale and repeat business

Excellent retail business acumen including selling skills visual presentation and sales analysis

Ability to work a flexible schedule including holidays overnights weekends

Ability to actively supervise the sales floor

A passion for making people happy

Belief in leading by example and likewise exudes a leadership as service mentality

Excited to recruit train motivate and inspire as a large piece of the daytoday responsibilities to your team

Excellent organizational skills

Accuracy and attention to detail

Ability to effectively receive and communicate feedback

Proactive and experienced in networking

Passion for the vineyard vines brand

As an employee at a vineyard vines retail location all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach carry bend and climb ladders occasionally
• Lift up to 40 pounds unless an accommodation is requested

How we make EDSFTG for you:

• Competitive medical vision dental insurance
• Incremental paid time off based on tenure and up to 16 hours of Floating Holiday PTO
• 401K with employer match after 90 days from hire date
• Generous employee discount
• Bonus program based on store performance
• Paid parental leave policy after completing 30 days of employment
• Long term & short term disability
• EAP first month after 30 days of employment
• Flexible spending accounts
• Life and AD&D
• Eligible for additional compensation via nondiscretionary award for sales

Salary range for this role is $70k$87k

Required Experience:

Manager