Front Desk Agent
Front Desk Agent
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Job Description
Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests.
PAY: $16.50
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assigns guest rooms checks guests in and out in accordance with current policies and procedures.
- Manages cash flow in assigned bank and performs account postings with accuracy.
- Maintains knowledge of hotel occupancy status special events inhouse groups and other situations affecting the front desks daily operations.
- Processes guest accounts upon checkout in an efficient and accurate manner.
- Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
- Operates the PBX switchboard on assigned shift.
- Utilized property radio system to contact various departments and staff.
- Responsible for in depth product knowledge anticipating & delivering on guests needs and closing reservations sales.
- Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
- Accurately input guest information into Resort computer system.
- Perform other duties assigned.
EDUCATION AND EXPERIENCE
High school diploma or GED required. Good communication skills ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
