Information Technology Help Desk
Information Technology Help Desk
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Job Description
COMPANY
L&R is one of the largest distributors and purchasers of cosmetics in the United States. We now distribute over 40000 items (cosmetics toys school supplies hosiery hair accessories OTC HBA and more) through 3 regional warehouse locations in Arkansas New Jersey and Nevada.
GENERAL PURPOSE OF JOB
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person or via telephone or electronically. May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.
- Use ticketing platform to maintain records of daily concerns problems and remedial actions taken or installation activities.
- Develop training materials and procedures or train users in the proper use of hardware or software.
- Confer with staff users and management to establish requirements for new systems or modifications.
- Create and submit a monthly report to the CIO that reflects issues logged into the Help Desk percent of unresolved tickets length of open tickets etc.
- Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
OTHER DUTIES AND RESPONSIBILITIES:
- Participation in proactive team efforts to achieve departmental and company goals
- Perform other duties as assigned
EDUCATION and EXPERIENCE
Bachelors Degree preferred
- 1 years administrative experience data entry call center and/or IT experience
WORK SCHEDULE/HOURS
Monday through Friday 8:30AM to 5:30PM EST in office
PAY RANGE: up to $26.44/hr
BENEFITS
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
L&R Distributors providesequal employment opportunityto all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law.
Required Experience:
Junior IC
Employment Type
Full-Time
