Front Desk Supervisor Physical Therapy

Minimum Requirements:

• Education: High school diploma or equivalent required.
• Experience: 3 year administration or customer service experience required in a medical environment is preferred.
• Leadership: 1 year experience in a leadership role such as a Supervisor or Manager in a customer service environment.
• Skills: Excellent verbal written and electronic communication skills very proficient with computers and an ability to work in a fastpaced environment.
• Available to work FULL TIME MF 40 hours per week.

Daily Responsibilities:

Our front desk staff in the physical therapy department works in a fastpaced very busy environment. They are often required to multitask by answering phones checking in patients and communicating with therapists all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and able to consistently follow multistep commands in order to appropriately check in schedule and manage patients charts.

Duties Include:

• Lead by example by modeling the expectations of being on time demonstrating professionalism maintaining a positive and respectful attitude and engaging in collaborative communication.
• Greet patients in a prompt friendly and helpful manner with a positive attitude.
• Answer phones in a timely manner listening to voicemail and returning calls promptly.
• Make sure patients are checked in and with the therapist in time for their appointments.
• Schedule new and return patients while following proper protocols to ensure accuracy.
• Continuously work with the therapists and patients to fill openings in the schedule to maximize patient care and efficiency.
• Manage the look and flow of the front office areas and patient waiting areas to ensure a professional look and positive patient experience.
• Maintain and updates current patient information including insurance information patient balances and copays.
• Inform patients of copays and outstanding balances and collect payments appropriately.
• Maintain HIPPA compliance and company policies.
• Communicate effectively with other departments to ensure a streamlined process for patient care.
• Plan staff schedules across multiple locations to ensure proper coverage during operating hours.
• Travel to other office locations to provide onsite support hold meetings train and evaluate staff.
• Evaluate and seek to create and improve department processes and procedures and collaborate with management for implementation.
• Supervise and support front desk staff including interviewing hiring training evaluating and maintaining accountability.

A successful candidate:

• Assumes accountability and responsibility for his/her own work performance
• Maintains a consistent work schedule being on time and without frequent absences.
• Demonstrates flexibility in new situations
• Handles emergencies in a calm and competent manner.
• Accepts constructive criticism and benefits from the same
• Demonstrates a willingness to perform additional tasks and gives assistance when necessary
• Performs other duties as assigned by administration
• Adheres to operating dress code; neat personal appearance.
• Maintains good rapport with fellow employees and providers
• Performs his/her duties in a professional and pleasant manner
• Promotes positive customer relations for the clinic:
• Maintains good rapport with patients visitors therapistsand vendors
• Provides excellent customer service to patients and their family members at all times
• Able to multitask in a fastpaced environment
• Ability to prioritize tasks and focus on task completion
• Demonstrate attention to detail and perform tasks accurately based on given processes and protocols

Required Experience:

Manager