Desktop Computer Support and Audio Visual Technician
Desktop Computer Support and Audio Visual Technician
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 31 - 41
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Primary Purpose
Reports to the Assistant Vice President for SF Campus Technology Services; provides quality customer service in the area of audio visual desktop computer application network and printer support to the University Center and the Dental School administrators faculty staff and students. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Perform daytoday audio visual (AV) support including scheduling enduser coordination training and troubleshooting audio visual lecture capture digital signage and video conference systems. Provides on the phone online and inperson technical support and guidance to faculty staff and students with Windows and Mac OS X hardware applications mobile devices printing and network issues. Clinic Sensors Setsup: Dexis Titanium etc. Configures trouble shoots upgrades desktops and peripherals. Troubleshoot issues to include but not limited to software applications desktops laptops mobile devices AV systems lecture capture systems digital signage systems videoconference systems networks and printers. Perform major systems upgrades failed equipment replacement new OS installs image computers and computer management as needed. Uses help desk request system and provides help desk services as part of a support team. Redirect problems to appropriate resource. Administer and maintain Digital Signage TVs and software (Add Power ConnectedSign). Remain up to date on new technologies tools and applications related to this position. Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology Services.
Minimum Qualifications
Knowledge of: Audio visual systems video conferencing lecture capture and digital signage (Crestron AV controls Cisco TMS Sonic Foundry Media site SVSi Just Add Power) 2.Computer management systems personal computers operating systems and related applications. (Windows 7/8 Mac OS X Windows mobile/iOS/Android Microsoft Office iWork JAMF Casper Microsoft SCCM . Ability to: Provide effective training on innovations in technology. Manage time organize duties/assignments and set priorities to meet multiple deadlines. Work effectively and accurately with multiple interruptions. Take initiative in the organization and maintenance of departmental responsibilities projects and procedures. Work productively under pressure with minimal supervision. Maintain high level of confidentiality of information. Demonstrate excellent attention to detail problem solving judgment customer service and followthrough skills. Project a professional image demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators faculty staff residents and students. Experience: Minimum of three years in an audio visual support role. Minimum of two years desktop/network support within Windows and Mac environments. Minimum of two years of experience in audio visual support role. Education: Bachelors degree in related field or combination of education and experience. Working Conditions: Position is fulltime eight hours per day five days per week evening and weekend hours. Occasional travel may be required.
Preferred Qualifications
Experience: Working in a higher education institution. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Reports to the Assistant Vice President for SF Campus Technology Services; provides quality customer service in the area of audio visual desktop computer application network and printer support to the University Center and the Dental School administrators faculty staff and students. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Perform daytoday audio visual (AV) support including scheduling enduser coordination training and troubleshooting audio visual lecture capture digital signage and video conference systems. Provides on the phone online and inperson technical support and guidance to faculty staff and students with Windows and Mac OS X hardware applications mobile devices printing and network issues. Clinic Sensors Setsup: Dexis Titanium etc. Configures trouble shoots upgrades desktops and peripherals. Troubleshoot issues to include but not limited to software applications desktops laptops mobile devices AV systems lecture capture systems digital signage systems videoconference systems networks and printers. Perform major systems upgrades failed equipment replacement new OS installs image computers and computer management as needed. Uses help desk request system and provides help desk services as part of a support team. Redirect problems to appropriate resource. Administer and maintain Digital Signage TVs and software (Add Power ConnectedSign). Remain up to date on new technologies tools and applications related to this position. Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology Services.
Minimum Qualifications
Knowledge of: Audio visual systems video conferencing lecture capture and digital signage (Crestron AV controls Cisco TMS Sonic Foundry Media site SVSi Just Add Power) 2.Computer management systems personal computers operating systems and related applications. (Windows 7/8 Mac OS X Windows mobile/iOS/Android Microsoft Office iWork JAMF Casper Microsoft SCCM . Ability to: Provide effective training on innovations in technology. Manage time organize duties/assignments and set priorities to meet multiple deadlines. Work effectively and accurately with multiple interruptions. Take initiative in the organization and maintenance of departmental responsibilities projects and procedures. Work productively under pressure with minimal supervision. Maintain high level of confidentiality of information. Demonstrate excellent attention to detail problem solving judgment customer service and followthrough skills. Project a professional image demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators faculty staff residents and students. Experience: Minimum of three years in an audio visual support role. Minimum of two years desktop/network support within Windows and Mac environments. Minimum of two years of experience in audio visual support role. Education: Bachelors degree in related field or combination of education and experience. Working Conditions: Position is fulltime eight hours per day five days per week evening and weekend hours. Occasional travel may be required.
Preferred Qualifications
Experience: Working in a higher education institution. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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