1st Line IT Support Executive
1st Line IT Support Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Our client is a leading international consultancy specializing in technology solutions and digital transformation. With a wellestablished presence in Malta and expanding operations in Cyprus they offer a wide range of services including ERP implementations IT solutions web development digital marketing and strategic consultancy.
We are seeking a 1st Line IT Support Executive to provide firstlevel support to endusers ensuring smooth daytoday operations of IT systems and infrastructure. This role is ideal for someone with a passion for technology and customer service looking to build a strong foundation in IT support.
Location: Onsite Hamrun
Responsibilities:
As a 1st Line IT Support Executive your broad responsibilities will include but are not limited to:
- Provide firstline technical support for hardware and software issues.
- Troubleshoot and resolve basic networking problems.
- Offer Microsoft 365 support including email and cloud applications.
- Log and manage support tickets ensuring timely resolution.
- Escalate unresolved issues to 2nd or 3rd line support teams when necessary.
- Maintain accurate records of support requests and solutions.
- Set up and configure desktop systems mobile devices and user accounts.
- Deliver excellent customer service to internal and external stakeholders.
Requirements:
- Experience or strong interest in IT support roles.
- Understanding of computer hardware software and network troubleshooting.
- Familiarity with Microsoft 365 tools and services.
- Good communication skills and customeroriented mindset.
- Ability to work independently and manage time effectively.
- Fluency in English and Maltese (written and spoken).
- A valid driving license is (due to mobility during working hours).
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
- Company car provided during working hours.
- Monthly fuel allowance.
- Health insurance coverage.
- Training and professional development opportunities.
- Supportive team environment with opportunities for growth
Employment Type
Full Time
