Swedish/ English Speaking Customer Support Agent
Swedish/ English Speaking Customer Support Agent
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Job Description
Lets shape the future of HR together!
Who we are
At Aboard were on a mission to shake up the HR tech world with a platform thats fun intuitive and built for the future. Backed by Teamtailor were a small but mighty team of 16 passionate people in sales CSM and development working together to create something truly special.
If you love a fastpaced environment big ambitions and a team that genuinely enjoys building something amazing together come aboard! Lets revolutionize HR techtogether.
Now we are expanding with our first Customer Support Department and seeking a Swedish and English speaking Customer Support Agent based in Stockholm
You wont be joining a support team youll be building it.
Until now everyone in the team has pitched in to help our customers via Intercom. But now were ready to take the next step and bring in our first dedicated Support Agent. Thats where you come in.
In this role youll lay the foundation for how we work with support going forward. Youll help our users in chat write clear and helpful support articles and collaborate closely with our Customer Success Manager to support webinars trainings and onboarding sessions.
As our first support hire youll play a key role in shaping the experience our users have after they become customers. At Teamtailor were proud of our reputation for exceptional service with an average response time of just 2 minutes and a CSAT score of 98%. That means we have a strong foundation and great inspiration to build on from our parent company Teamtailor.
Our goal To make every user interaction a great one and leave them smiling.
As a part of the role you will:
- Provide outstanding customer service through various support channels such as live chat (Intercom) email and occasional outbound phone calls.
- Excel in solving technical problems and troubleshooting collaborating closely with our skilled tech team to tackle even the most difficult cases.
- Advocate for customer feedback ensuring it reaches our product development department for continuous improvement.
- Identify verify and report bugs to our tech team on behalf of our customers and then keep them informed about the status of the solution.
- Create informative selfservice materials to empower our customers further.
- Take the initiative to engage with customers nurturing strong relationships and boosting overall satisfaction.
As the ideal candidate:
- You are fluent in both written and spoken Swedish and English effortlessly communicating with precision and clarity.
- Your customer support journey is extensive preferably in the SaaS industry.
- An analytical mindset drives you always seeking insights and embracing continuous learning.
- You have a strong passion for solving technical puzzles adeptly troubleshooting issues and feeling comfortable with cuttingedge technology.
- You thrive on delivering exceptional service and possess topnotch tech proficiency.
Your benefits as a Customer Support Agent at Teamtailor will include:
- A comfortable work environment with a great worklife balance.
- Continuous skill development training.
- 25 days paid vacation.
- A friendly team and regular social events.
- A yearly trip with the whole company in October were going to Greece!
- A starter kit that includes a MacBook iPhone and Teamtailor swag!
Lets team up to build a customer experience that stands out globally. Are you ready to make a real impact
Employment Type
Full Time
