Senior Specialist
Senior Specialist
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Responsibilities:
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns tofor investigation.
Compensation and benefits
A candidates pay within the range will depend on their skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
- Respond to ServiceNow incident tickets.
- Patching cable installation and recovery.
- Installing power leads.Installing removing or swapping equipment.
- Locating and or identifyingnetworkcircuits and tagging the demark location.
- Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
- troubleshooting and patching power cables;identifying a switch port location;
- pinging key Devices and performing DNS lookups
- troubleshooting installing and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages power status and hardware labels wherever Contractor is providing dedicated support or when Contractorstechnician is at the siteassisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling water leaks).Perform IMAC activities for end user business LAN and voice devices.
- Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g. hurricanes earthquakes etc..
- Provide smarthands support for other telecommunications infrastructure including but not limited to:Fiber optic and copper cable installation maintenance troubleshooting and repair (working with cabling contractor as required).
- WiFi and BLE systems.Microwave systems installation maintenance troubleshooting and repair.
- Radio systems (HF VHF UHF 2way radar VSATinstallation maintenance troubleshooting and repair.
- Cellularbased systems such as public and private 4G LTE 5G NBIIoT LTEM.
- lpWAN (lowpower WAN) systems such as LoRaWAN.
- Other IIoT/OT systems.
- Deploy prewired solar panel / battery power systems at ground level low maintenance (visual) troubleshooting and repair.
- IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV PAGA Intercom Fire/Intruder Alarm systems installation maintenance troubleshooting and repair (specifically for remote sites and offshore).
- Work cooperatively and collaboratively with and across other organizations to restore services.Company Design and Engineering Teams.
- Global IT Service Desk.
- IT Operations Center (ITOC).
- Telcos.
- Managed service providers.
- Company BUs.
- Support of IT/Telecoms requirements and activities for BUs Major Capital Projects (MCPs) and Merger Acquisition and Divestiture (MAD) projects as guided and required by thenetworkteam.
- Participate as requested in Root Cause Analysis post incidents.
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns tofor investigation.
Compensation and benefits
A candidates pay within the range will depend on their skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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