Logistical Parts Customer Support Coordinator
Logistical Parts Customer Support Coordinator
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Job Description
Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop worldleading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140yearold startup culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.
About the job
The Logistical Parts Customer Support Coordinator provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently this is a hybridmodel opportunity located in Richmond VA or Houston TX.
As a part of the team you will:
Answer phone and provide assistance to the customers in the form of quotations order processing technical information and problem solving.
Provide backup support for the customer service website by responding to customer inquiries.
Ensure accuracy by determining part numbers through the use of manuals drawings& help desk.
On a rotating basis provide 24hour emergency oncall service to customers and field service techs.
Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet order entry system and PC software.
Address complaints resulting from customer error or that of other external or internal sources.
Authorize customer return of parts not needed or parts shipped in error.
Assist AP/AR in processing credits for part returns providing proof of delivery to ensure proper payment of invoices and receiving POs so vendors can be paid.
Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner.
Customer Service Mailbox Triage.
Provide disputes resolution and triage.
Follow up on quotes with both internal and external customers.
What you know
High school diploma.
Two 2 years experience in a customer service role.
Excellent interpersonal communication and organizational skills.
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Willingness and ability to be on 24 hours call on a periodic basis.
Strong PC skills in word processing spreadsheet and database software.
We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.
Whats in it for you
At Alfa Laval we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job background skills and experience to get it right. The base salary for this role is typically $20 to $28 USD per hour.
At Alfa Laval we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations for this particular role we are prioritizing candidates who are currently residing in USA or have an established presence in the area.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
EEO/Vet/Disabled Employer
Required Experience:
IC
Employment Type
Full-Time
