Customer Service Specialist Inventory Planner
Customer Service Specialist Inventory Planner
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Job Description
DSV Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging repackaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at www.dsv
Location: USA Mesa W. Southern Ave
Division:Solutions
Job Posting Title: Customer Service Specialist Inventory Planner
Time Type: Full Time
SUMMARY
Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations. Communicate regularly with engineers buyers commodity managers MRP controllers warehouse shipping/receiving staff and suppliers. Ensure adequate supply of material to service customer needs while minimizing inventory investment. Provide a high level of customer service to both internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Analyzes Replenishment Data
- Generates reports in ERP system and exports to Excel reviews and analyzes data and responds accordingly
- Initiates reviews and processes Purchase Demand/Requisitions
- Manages inventory levels and planning matching forecast demand with on hand on order or in transit quantities
- Effectively communicates with clients both verbally and in writing
- Acts as the primary customer contact regarding forecast new part adds Min/Max levels reorder points backorders obsolescence etc.
- Communicates with engineers tool owners buyers and commodity managers to review forecast consumption history material changes new part adds etc.
- Collaborates with warehouse shipping/receiving staff to process material returns/repairs which may include packing preparing material for shipment and communication with supplier
- Informs the appropriate individuals (buyers site leads managers) of any issues related to material shortages that may cause an out of stock or machine down situation
- Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets
- Researches inventory inaccuracies and reconciles accordingly
- Maintains accurate and timely data in the ERP system including master records BOMs etc.
- Manages material quality issues providing strategic analysis and recommendations for continuous improvement initiatives
- Identifies & develops material savings projects to generate cost savings and efficiency improvements
- Performs other jobrelated duties as required.
SUPERVISORY RESPONSIBILITIES (IF ANY)
N/A
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Bachelors degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.
- Three 3 years of industry experience in a direct or crossfunctional capacity.
SKILLS KNOWLEDGE AND ABILITIES
Computer Skills
- Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables lookup formulas etc.
- ERP system experience
Language Skills
English (reading writing verbal)
Mathematical Skills
Intermediate mathematical problem solving
Other Skills
- Knowledge of Purchasing Inventory Control and Materials Management methods principles and practices
- Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
- Effective professional written and verbal communication skills
- Excellent problemsolving skills
- Strong analytical skills with a focus on critical thinking and business process management
- Selfmotivated energetic and able to perform with little supervision
- Exceptional customer service and interpersonal skills (external & internal customers)
- Ability to organize and prioritize a variety of tasks and projects
- Accuracy and attention to detail
- Ability to work in a dynamic team environment
PREFERRED QUALIFICATIONS
Education and/or Experience
- 2 years Planning Experience in a Manufacturing setting
- Experience in a semiconductor manufacturing environment
PHYSICAL DEMANDS
While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.
WORK ENVIRONMENT
While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
For this position the expected base pay is: $46500 $63000 / Annual. Actual base compensation will be determined based on various factors including jobrelated knowledge skills experience and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website employees or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals. When you join DSV you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of more than 75000 employees in over 80 countries working passionately to deliver great customer experiences and highquality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.
We promote collaboration and transparency and strive to attract motivate and retain talented people in a culture of respect. If you are driven talented and wish to be part of aprogressiveand versatile organisation well support you and your need to achieve your potential and forward your career.
Required Experience:
Unclear Seniority
Employment Type
Full Time
