Vibee - Seasonal Part-Time Ticketing Project Coordinator

Job Summary:

WHO ARE YOU

Do you enjoy live events Do you excel in fast paced creative environments Then youre in luck! We are looking for a highly motivated selfstarter who embodies both a passion for music and a love of the live event experience. Is this you Read on

WHO ARE WE

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation the worlds leading live entertainment company and Insomniac Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages Vibee creates transformative moments in the most sought after destinations.

THE ROLE

We are looking for a dedicated and organized Ticketing Project Coordinator to join our team. This role is crucial in supporting our Ticketing team in its work. The ideal candidate will handle seat assignment and ticket fulfillment for all on and off platform orders project management data entry and ensuring accuracy of information on and off platform. This position is not remote and is based in Las Vegas.

RESPONSIBILITIES

Seat Allocation and Assignment

• Assign reserved and general admission seats for various events ensuring optimal seat distribution.

• Work across multiple ticket platforms for seat management allocation and reporting.

• Coordinate with the Group Order Coordinator to manage ticket and hotel room inventory fulfillment for offplatform orders.

• Collaborate with the Director Platform and Ticketing to understand seating and hotel inventory requirements and ensure event needs are met.

Project Management

• Oversee the endtoend seating ticket and hotel room inventory fulfillment process ensuring smooth operations from seat and room allocation to event day.

• Coordinate with crossfunctional teams (e.g. Group Order Customer Service and Event Management) to ensure timely and accurate seat assignments ticket and hotel room inventory fulfillment.

• Track and manage timelines deliverables and milestones related to seating ticketing and hotel room inventory for each event.

• Manage multiple seating and hotel room inventory projects simultaneously adjusting plans as needed to accommodate event updates and lastminute changes.

• Proactively identify potential risks or bottlenecks in the seating ticketing and hotel room coordination processes and provide actionable solutions.

• Develop and maintain a seating coordination and hotel inventory project calendar ensuring all tasks are completed on schedule.

Ticket and Hotel Room Inventory Audits & Quality Control

• Conduct regular ticket and hotel room inventory audits to ensure seating arrangements ticketing and room allocation data are accurate and up to date.

• Verify ticket and hotel room inventory fulfillment processes comply with event specifications and company policies.

• Perform postevent audits analyzing seating ticketing and hotel room inventory performance to identify areas for improvement.

• Ensure compliance with all safety regulatory and company requirements related to seating ticket and hotel room fulfillment.

Customer Service

• Supporting the Fan Experience team address and resolve seating ticketing and hotel room inventory issues or conflicts before and during events.

• Assist customers with special seating or hotel room requests including ADA compliance.

• Provide excellent customer service enhancing the guest experience.

Ticketing and Hotel Room Inventory System Management

• Maintain and update the ticketing and hotel room inventory systems with accurate and current seating ticketing and room allocation information.

• Generate and analyze reports from the ticketing and hotel room inventory systems for event planning audits and postevent review.

• Ensure all data is correctly inputted and other related systems supporting accurate seat ticket and hotel room allocation and fulfillment.

Administrative Duties

• Communicate seating ticketing and hotel room inventory arrangements updates and audit findings to relevant stakeholders.

• Maintain organized records of all seating assignments ticketing and room allocation changes and inventory audits.

• Assist in the development and refinement of seating ticketing and hotel room inventory policies procedures and best practices.

• Participate in team meetings providing updates on seating coordination hotel room inventory project progress and audits.

Training and Development

• Train and support junior seasonal / contract staff in seating coordination ticket and hotel room inventory management project management and audit tasks.

Continuous Improvement

• Identify and implement process improvements to enhance efficiency project management and ticket and hotel room inventory audit operations.

• Incorporate industry best practices to streamline seating coordination ticket and hotel room inventory fulfillment procedures.

• Other duties as required.

QUALIFICATIONS

• Proven experience in a similar role preferably in the entertainment or hospitality industry

• Experience working in Google Suite and Microsoft Office

• Proficiency in Microsoft Excel and Google Sheets

• Ability to quickly and effectively resolve seatingrelated issues

• Strong organizational and time management skills

• Ability to work independently and manage multiple projects and clients simultaneously

• Professional level of verbal and written communication skills

• Possess a strong work ethic with a high sense of responsibility in an everchanging environment

• Must be able to handle sensitive matters and exercise excellent judgment

• Team player with the ability to collaborate effectively across departments

• Bachelors degree or equivalent experience

WORK ENVIRONMENT

• Must be able to work autonomously and in a team setting

• Must be able to stay organized and on task

• Must be able to tolerate loud noise levels & busy environments on site at our events

• May sit for extended periods of time and work in drastic temperature climates onsite at our events

• Must be willing to work during evening and weekend hours as required to meet deadlines

• Must be willing to travel as required both domestically and abroad if required

• Must have a current passport and be able to travel worldwide without restriction

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Vibee strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies Internet recruiting job fairs college recruiting and search firms.