Income Officer
Income Officer
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Job Description
Have you got experience working in a fastpaced customer service role Do you enjoy talking to people on the phone Do you thrive working under pressure and find it easy to juggle lots of different responsibilities
If this sounds like you then dont miss this opportunity to join our awardwinning income collection team working for a company that really cares about you and wants you to enjoy coming to work every day!
As an Income Officer you will be responsible for the collection of a variety of different income streams; you will need to chase outstanding debts from organisations companies homeowners tenants and other individuals and you will maximise collection by ensuring prompt and effective action where debts remain unpaid.
This role will require you to have a good knowledge of service charge accounts rent collection and debt collection processes and solutions. It is a performance and target driven role focused on doing the right thing at the right time and delivering a consistent highquality service.
With lots of on the job learning and development the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.
When applying you must ensure you provide a supporting statement as part of your application which details how you meet these 4 ideal candidate requirements below:
- Have experience of delivering excellent customer service in a performance driven role
- Demonstrate the ability to communicate effectively and always recognise the needs of individual customers
- Have experience of effectively managing a demanding workload with conflicting priorities
- Evidence that you can work flexibly to meet the needs of customers and the team
A Full UK driving license and use of a car for work purposes is also essential for this role.
If you would like any more information about this vacancy you can contact Leanne Merga Customer Finance Manager onor at
The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicants appointment will be subject to satisfactory basicclearance by the Disclosure and Barring Service.
We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.
If you require any reasonable adjustments to complete your application please contact the People & OD Team on
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing date: 30th March 2025
Interview date: 4th April 2025
About Us
Stockport Homes is Stockports largest landlord and a management organisation which acts as landlord for both Stockport Councils social housing and our own property portfolio. But were more than just socalled rent collectors. Were an awardwinning trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing finance youth engagement employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious making a difference in our local communities and serving our customers with passion. We believe in approaching problems with innovation in respecting our partners colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity. The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Our Benefits
Our Community
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
