Unified Communications Architect

At UWM finding a better way is something we do every day. The Unified Communications Architect is responsible for driving the evolution of the Unified Communication portfolio of services including its oversight and continued transformation.

This role holds significant responsibility for providing robust and scalable technology platforms to ensure the ongoing performance of UWM systems. This role will be focused on setting standards designs and implementation of IT network and associated management tools. The Unified Communications Architect will work with other architecture roles in the company as well as Project Managers.

• Developing short and longterm strategic Unified Communication technology roadmaps backed by logical designs that support our enterprise technology roadmaps and key business objectives
• Establishing a consistent and progressive strategy and architecture for Unified Communications exploiting new market opportunities as appropriate.
• Partner with the UC Engineers to strategically plan develop and drive implementation of new initiatives to enhance the business.
• Provide oversight and direction of documentation standards for the UC Team
• Defines reviews and maintains detailed hardware/software technical standards especially related to design installation configuration management and maintenance of voice systems
• Provides ongoing information to leadership and peers regarding the general health of the environment as well as enhancements and innovations
• Drive services improvements via metrics root cause analysis problem management
• Act as a technical advisor and work seamlessly with internal business teams supplier partners endusers and solution providers to ensure processes and tools are in place and/or are followed to meet business needs and support the environment.
• Work with vendors to secure quotes for hardware and software requirements
• Identify optimization and automation opportunities develop rollout and upgrade plans
• Provide guidance support training and mentoring UC Engineers in areas of expertise

• Required:

  • 8 years experience with Cisco voice and video technologies including; Cisco Unified Communications Manager Cisco Unity Connection and Cisco Packaged Contact Center Enterprise
  • Experience with deploying call recording platforms
  • Functional knowledge of networking fundamentals including TCP/IP LAN/WAN/MAN topologies
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Teamfocused approach to work
  • Highly organized and have clear concise communication skills
  • Computerrelated degree or equivalent experience
  • Onsite fulltime attendance
  • Ability to work 100 onsite in Pontiac Michigan

  Preferred:

  • ITIL operational awareness and understanding
  • CCNP CCDP or CCIE (Unified Communications / Collaboration / Voice) or equivalent experience
  • 57 years of experience in Network Engineeringa plus

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
• Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grabandgo snacks
• Inhouse Starbucks and Dunkin
• Indoor/outdoor caf with WiFi