Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Customer Success Managers are the point of contact for customers managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts postsale. As a CSM your primary mission will be to maximize our customers return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management product adoption sponsors and/or key stakeholders throughout the customer lifecycle. Youll work closely with Workivas Services team Support team Marketing team and Sales team to drive adoption by ensuring customers are effectively onboarded trained and supported throughout the customer journey.
What Youll Do
Develop and execute plans to retain and grow a portfolio of premium brands in a new and growing market
Embed customer adoption of Workiva solutions
Ensure continuous ROI to our customers
Consult on best practices workflows and management business reviews to align with customers business outcomes
Develop multipurpose relationships throughout customer organisations
Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
Ensure all customers are continuously working towards key milestones of the Customer Journey by developing collaborative Customer Success Plans
Advocate for customers internally by providing continuous feedback to Workivas Sales Services Marketing Product & Engineering teams
Use customer management tools to track customer communication issues and metrics
What Youll Need
Minimum Qualifications
Bachelors degree; an advanced degree may be considered in lieu of professional experience
2 years of related experience (Customer Success Consultant Account Management or Sales)
Preferred Qualifications
Experience supporting a SaaS application is preferred but not a must.
Deep commitment to customer success not just satisfaction is expected.
The ability to understand complex problems and explain the source of those problems simply is required.
Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations are necessary.
The ideal candidate should also be a selfstarter with strong time management and prioritisation skills.
Workiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation. Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email .
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards.
Required Experience:
Manager
Employment Type
Full-Time
