Manager Patient Services

Are you highly organized detailoriented and able to work accurately in a busy environment with frequent interruptions Are you seeking a rewarding career that cares for others in an organization that cares for you Youre looking in the right place.

CARE AND BE CARED FOR THIS IS YOUR HOME
Reporting to the Director Patient Services the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Ontario Health atHome Programs.

What will you do

• Builds positive relationships with community partners hospital representatives HSSO other Ontario Health atHome areas Long Term Care Homes and government officials to develop and implement program initiatives.
• Implements the strategic and operational direction associated with the management of Ontario Health atHome programs
• Reviews and participates in the advancement and continued evaluation of strategic and operational direction that lead to improvement in Ontario Health atHome programs.
• Leads/Participates in the promotion development implementation and evaluation of standardized processes tools and methodologies to support internal and external best practice activities.
• Leads the implementation of new initiatives using best practice methodology and working in conjunction with other portfolios as required
• Leads implementation team meetings ensuring that deliverables are achieved within the scheduled timeframes and guidelines;
• Populates Project Plans and tracks status and milestones using Ontario Health atHome approved methodology;
• Reviews the modifications/changes in the initiatives Project Plan identifies potential issues and develops contingency plans;
• Collaborates in the development and delivery of education associated with Patient Services programs/initiatives.
• Manages a team of unionized/nonunionized staff that implements the strategic and operational direction within a program area of Ontario Health atHome
• Manages projects involving both internal and external stakeholders
• Effectively communicates expectations to team members and stakeholders in a timely and clear fashion as related to an initiative;
• Monitors and reviews relevant reports metrics statistics and indicators providing sound reasoning and effective evaluation of the data
• In collaboration with the Director monitors programrelated budget;
• Supports the identification and implementation of evidencebased practice through analysis of current research and literature;
• Provides advice to colleagues on specific program delivery and acts a mentor to Patient Services management staff if required.
• Provides coverage for Other Senior Managers Managers and the Director as required
• Participates in OnCall activities
• Manages the delivery of coordinated quality community health care and LTC placement services across Ontario Health atHome geographical area.
• Manages the delivery of education related to Electronic Assessments CHRIS and other applications/software used in the delivery of Patient Services.
• Ensures service provision within resource allocation standards
• Ensures patient services are provided in accordance with organization policies relevant legislation and professional disciplines
• Supports care coordinators in managing complex and difficult patient issues and concerns
• Collaborates with Service Provider agencies and Long Term Care homes as required to implement quality improvement initiatives and problem solve complex patient situations
• Other duties as assigned
• Embody Ontario Health atHome mission vision and values and apply quadruple aim (enhancing patient experience enhancing provider/staff experience improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplify embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity inclusion diversity and antiracism

What must you have

Educational Qualifications

• University Degree in Health Sciences Business Administration or equivalent
• Regulated Healthcare professional in good standing with the appropriate PR regulatory body in the Province of Ontario

Experience

• A minimum of three to five years of management or leadership experience in a health care environment
• Expertise in integration and partnerships with the community sector and an understanding of transitional issues between health care environments.
• Demonstrates experience and expertise working in a unionized environment

Knowledge and Skills

• Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of Ontario Health atHome programs the healthcare system including the MOH LTC and other community agencies and partners.
• Demonstrates excellent leadership facilitation negotiation and problem solving skills to manage multisector Ontario Health atHome programs or initiatives to successfully meet identified goals and objectives.
• Demonstrates commitment to continuous improvement and change management principles and application including the ability to facilitate innovation and creativity.
• Certification in either LEAN or Six Sigma working knowledge of project management principles
• Demonstrates the ability to identify issues solve problems design and implement effective processes across multiple systems and multiple stakeholders.
• Demonstrates solid leadership skills including the ability to facilitate teamwork align with organizational values set priorities and promote creativity and innovation.
• Possesses strong presentation skills to provide information and education to staff at all levels of the organization as well as Senior level partners
• Working knowledge of professional standards for health care providers

What would give you the edge
Knowledge of services provided by Ontario Health atHome
Ability to speak French or another second language

Hours of work:
Monday to Friday 8:30am to 4:30pm 37.5 hours per week)

Position location and travel:

Hybrid work model subject to change.

The position may involve travel throughout the Central East geographic region. A valid Ontario drivers license and access to a reliable vehicle are required.

What do we offer
We know wellness is supported with worklife balance.In an inclusive culture committed to support your passion for continuous learning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

• Salary:$108339.33 $129362.92annually

Who we are
We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers family physicians hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentred care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and AntiRacism Commitment
Ontario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Date Posted:March 5 2025

Closing Date:March 19 2025

Job Type: Temporary Fulltime

Start Date:March 31 2025

Anticipated End Date: September 30 2025

Division/Department:Patient Services

Branch:Whitby

Group:Management